Terms of sales
GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE TO STUDENT RESIDENCES FOR ALL SHORT-TERM RENTAL (excluding residential leases)
Update as of December 6, 2022
Article 1 – Scope and location
These general conditions of sale (“GTC”) apply in full to reservations made in the following student residences (hereinafter “Residences”), unless otherwise specifically mentioned.
ALL SUITES APPART HOTEL NOISY LE GRAND : located 3 Boulevard du Mont d’Est, 93160 NOISY-LE-GRAND, managed and operated by the company GESTLEGRAND, SARL, with a capital of 2 500 euros, registered with the RCS of Bordeaux under number 832 063 788 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 69 832063788.
ALL SUITES STUDY BEZONS, located 27 rue de la Paix, 95870 BEZONS, managed and operated by the company GESTBEZONS, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 842 661 613 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 48 842661613.
ALL SUITES STUDY AULNOY-LEZ-VALENCIENNES, located 1 rue Noël Malvache, 59300 AULNOY-LEZ-VALENCIENNES, managed and operated by the company GESTAULNOY, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 842 780 033 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 94 842780033.
ALL SUITES STUDY BORDEAUX CHARTRONS, located at 204 cours du Médoc, 33300 BORDEAUX, managed and operated by the company GESTCHARTRONS, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 821 151 677 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 72 821151677.
ALL SUITES STUDY PESSAC CAMPUS, located 72 avenue Canéjan, 33600 PESSAC, managed and operated by the company GESTNEJAN, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 812 701 886 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 00 812701886.
ALL SUITES STUDY SACLAY, located 27 boulevard Thomas Gobert, 91120 PALAISEAU, managed and operated by the company GESTSACLAY, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 828 478 099 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 11 828478099.
ALL SUITES STUDY GRENOBLE, located 6-8 rue des arts et métiers, 38000 GRENOBLE, managed and operated by the company GESTNEON, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 835 391 897 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 89 835391897.
GESTFAC, located at 25 rue Thomas Edison, 33610 CANEJAN, managed and operated by the company GESTFAC, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 908 115 165 and having its registered office at 20-24 avenue de Canteranne , 33600 PESSAC, whose intra-community VAT number is FR 15 9088115165.
ALL SUITES APPART HOTEL MERIGNAC, located 27 allée Félix Nadar, 33700 MERIGNAC, managed and operated by the company GESTSAINTEX, SARL with a capital of 7,500 euros, registered with the RCS of Bordeaux under number 485 261 820 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 63 485261820.
ALL SUITES APPART HOTEL BORDEAUX-LAC, located rue du Docteur Georges Jeanneney, 33300 BORDEAUX-LAC, managed and operated by the company GESTLAC, SARL with a capital of 7,500 euros, registered with the RCS of Bordeaux under number 504 635 798 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 82 504635798.
ALL SUITES APPART HOTEL PESSAC, located 2 avenue Antoine Becquerel, 33600 PESSAC, managed and operated by the company GESTPESSAC, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 794 665 844 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 26 794665844.
ALL SUITES APPART HOTEL BORDEAUX-MARNE, located 21 cours Barbey, 33800 BORDEAUX, managed and operated by the company GESTNAVALE, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 810 757 872 and having its registered office at 20 -24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 83 810757872.
ALL SUITES APPART HOTEL CHOISY-LE-ROI, located 23 avenue Louis Luc, 94600 CHOISY-LE-ROI, managed and operated by the company GESTLEROI, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 803 727 551 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 24 803727551.
ALL SUITES APPART HOTEL MASSY PALAISEAU, located avenue des Alliés, 91120 PALAISEAU, managed and operated by the company GESTALLIES, SARL with a capital of 2,500 euros, registered with the RCS of Bordeaux under number 821 481 975 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 14 821481975.
ALL SUITES APPART HOTEL PAU, located 4 rue des Tiredous, 64000 PAU, managed and operated by the company GESTPARKWAY, SARL with a capital of 7,500 euros, registered with the RCS of Bordeaux under number 517 889 572 and having its registered office at 20- 24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 37 517889572.
ALL SUITES APPART HOTEL DUNKERQUE, located Quai Freycinet, 1 avenue de l’Université, 59140 DUNKERQUE, managed and operated by the company GESTDUNKERQUE, SARL with capital of 2,500 euros, registered with the RCS of Bordeaux under number 523 049 997 and having its registered office at 20-24 avenue de Canteranne, 33600 PESSAC, whose intra-community VAT number is FR 15 523049997.
Article 2 – Hosting service and regulations
The ALL SUITES STUDY, GESTFAC and ALL SUITES APPART HÔTEL (ASAH) residences are student residences, offering furnished accommodation for more or less long-term stays, for professional or leisure purposes, and which are equipped with elements of necessary equipment for temporary housing. Personal and collective services are also made available on an optional basis.
These T&Cs apply strictly to any so-called short-term rental and outside of any residential leases.
All customers declare that they have read and unreservedly accepted the T&Cs upon validation of their reservation. He is presumed to have all the guarantees related to his legal capacity to contract. The customer is solely responsible for the choice of the conditions of his reservation, whether it was made for his own account or that of others, and expressly declares not to act for fraudulent purposes.
The short-term rental contract (“Short-term contract”) and these T&Cs represent all the booking conditions applicable to Student Residences for any short-term rental. Short-term rental is permitted for any reservation ranging from one night to 90 nights. The customer will not be able to avail himself of the legal provisions applicable to the residential lease, in particular those relating to staying in the premises. Any domiciliation in the Residence, governed by a short-term private or professional Contract, is strictly prohibited.
Article 3 – Contact details of Residences and timetables
3-1. contacts
ASAH NOISY LE GRAND - Tél : 01 87 53 57 25 - Mail : noisylegrand@allsuites-appart.com
ALL SUITES STUDY BEZONS - Tel: 01 86 19 99 98 - Email: bezons@allsuites-study.com
ALL SUITES STUDY AULNOY-LEZ-VALENCIENNES - Tel: 03 59 83 98 74 - Email: aulnoy@allsuites-study.com
ALL SUITES STUDY BORDEAUX CHARTRONS - Tel: 05 64 69 00 10 - Email: bordeaux@allsuites-study.com
ALL SUITES STUDY PESSAC CAMPUS - Tel: 05 64 69 00 20 - Email: pessac@allsuites-study.com
ALL SUITES STUDY SACLAY – Email: saclay@allsuites-study.com
ALL SUITES STUDY GRENOBLE – Email: grenoble@allsuites-study.com
GESTFAC - Tel: 05 57 89 23 80 - Email: contact@gestfac.fr
ASAH MERIGNAC - Tel: 05 56 184 184 - Email: merignac@allsuites-appart.com
ASAH BORDEAUX-LAC - Tel: 05 35 31 01 01 - Email: bordeauxlac@allsuites-appart.com
ASAH PESSAC - Tel: 05 56 07 41 60 - Email: pessac@allsuites-appart.com
ASAH BORDEAUX-MARNE - Tel: 05 57 97 07 90 - Email: bordeaux@allsuites-appart.com
ASAH CHOISY-LE-ROI - Tel: 01 48 52 90 00 - Email: choisy@allsuites-appart.com
ASAH MASSY PALAISEAU - Tel: 01 84 38 00 38 - Email: palaiseau@allsuites-appart.com
ASAH PAU - Tel: 05 59 71 77 77 - Email: pau@allsuites-appart.com
ASAH DUNKERQUE - Tel: 03 28 69 70 40 - Email: dunkerque@allsuites-appart.com
3-2. Residence opening hours
ALL SUITES NOISY-LE-GRAND, ALL SUITES STUDY BEZONS, ALL SUITES STUDY AULNOY-LEZ-VALENCIENNES, ALL SUITES STUDY BORDEAUX CHARTRONS, ALL SUITES STUDY PESSAC CAMPUS, ALL SUITES STUDY SACLAY, ALL SUITES STUDY GRENOBLE, GESTFAC, ALL SUITES APPART HOTEL MERIGNAC, ALL SUITES APPART HOTEL BORDEAUX- LAC, ALL SUITES APPART HOTEL PESSAC, ALL SUITES APPART HOTEL BORDEAUX-MARNE, ALL SUITES APPART HOTEL CHOISY-LE-ROI, ALL SUITES APPART HOTEL MASSY PALAISEAU, ALL SUITES APPART HOTEL PAU, ALL SUITES APPART HOTEL DUNKERQUE:
Monday to Friday from 9 a.m. to 6 p.m.
For the completion of the formalities necessary for entering the premises, the customer must present himself before 6 p.m.
Departures are before 12 noon.
The customer acknowledges that the above reception times are given for information only.
Article 4 – Terms of reservation
The reservation request (“Request”) can be made at the reception of the Residence, by telephone, by email or on this site (“Site”) by completing the form provided for this purpose. The reservation is only valid upon receipt of written confirmation from the Residence, which will be established according to (i) the availability of accommodation for the type of accommodation and the period requested, and (ii) the smooth running of the pre-payment process for the stay, if applicable.
Under Article L. 112-1 of the Consumer Code, the customer is informed that payment by check is not accepted. In any case, a credit card number (pre-authorization or imprint, or debit depending on the type of rate reserved) or any other means of payment accepted by the Residence to guarantee the reservation is requested from the customer.
4-1. Booking steps
4-1-1. On-site reservations: the reception service of the Residence will fill in a reservation form with the client using a computer, a document which will include his surname, first name, address, telephone number, e-mail ("Personal details"), the type of accommodation and the length of stay requested, with, where applicable, optional services (e.g. linen kit, laundry, etc.) (together the “Booking Conditions”).
If the customer makes his reservation for the same day, the handing over of the keys and entry into the premises will take place following, after payment of the price of the stay in full.
4-1-2. Remote reservations:
For all reservations made remotely, the chosen Residence reserves the right to ask the customer to present an official identity document and the bank card used for the reservation procedures upon arrival.
- By telephone :
Receptions can be contacted at the numbers mentioned in article 3 (price of a non-surcharged local call according to the supplier's tariff conditions).
The reception agent of the Residence registers the Booking Conditions of the customer who will then receive within approximately 24 hours, a confirmation email specifying that they have been registered and that his Request is effective.
- On the website :
A form is to be completed electronically with the Booking Conditions. The customer receives by following within 24 hours, a confirmation email specifying that they have been registered and that his Request is effective.
In any case, if it is a guarantee by a credit card number only, the reservation will be valid after the control of the card (imprint or pre-authorization) without direct debit.
Reservations accepted without a credit card number as a guarantee, deposit or prepayment will be kept until the option date communicated during the initial reservation. Otherwise, the reservation will be automatically cancelled.
Article 5 – Price
The prices displayed are indicated in euros, all taxes included, at the legal rate in force on the day of registration of the Request; subject to the possible application of exchange fees for reservations made from countries outside the euro zone. They only include the provision of furnished accommodation with water and electricity and do not include tourist tax and optional services.
The rates for accommodation and other services are reviewed and applicable on January 1 of each year. They can be consulted at any time and are displayed in the Residence and on the Site. The applicable price list is subject to revision during the year, without notice, at the sole initiative of the company managing and operating the Residence concerned (the "Company"). The contractual price is that in force on the day of the request.
Article 6 – Terms and conditions of payment
To be accepted, the reservation must be guaranteed by a valid credit card*, and/or have been the subject of a prior credit agreement with the Residence (according to the agreement of the relevant banking centres), and be preceded depending on the case, the minimum payment of a deposit or a total prepayment.
Payments made at the reception are authorized by cash (except foreign currencies), approved holiday vouchers, or credit card. Remote payments are only allowed by credit card or bank transfer.
For all stays of 1 to 90 nights at the standard rate, reservations are subject to the communication of a credit card number. There will only be fingerprinting, if necessary with pre-authorization corresponding to the price of the first night, of the latter without automatic bank debit at this stage. For reservations with the reception, the reservation can be guaranteed by any other method of payment accepted.
Whether the reservation is made on site or remotely, the customer must communicate his bank card number, for fingerprinting, if necessary with pre-authorization. In any case, the total (remaining) price of the stay will be invoiced by the reception upon arrival of the client; taking into account, as the case may be, the amount of the deposit already paid, which will then be deducted from the amount of the global invoice to be settled.
*Accepted credit cards are: Carte Bleue, Visa, MasterCard and American Express.
Specific terms and conditions of payment may apply if the reservation was made via another reservation platform such as Booking or Expedia.
For any stay of 1 to 90 nights at the standard rate, the price of the stay will therefore be invoiced in full by the reception upon arrival of the customer.
In cases where it has been agreed that payment for a customer's stay will be made by a company that has entered into a commercial agreement with the Company, the customer will be personally liable for the payment in question in the event of default by this company.
In order to guarantee the proper performance of the Contract, the customer must make a security deposit of €500 (five hundred euros) for any stay. This amount will not be cashed or debited at the time of the customer's arrival and will be returned after inventory and inventory of fixtures, minus the costs of repairs for damage, loss and/or cleaning.
With regard to optional services (for example, breakfast, parking, laundry, linen kit, cleaning), their payment will be required upon performance of the service.
In the event of non-payment by the client of all or part of the services from which he has benefited, the Company reserves the right to seek liability by initiating any legal procedure necessary for the recovery of his debt, and if necessary to have the accommodation released. without notice or delay.
Article 7 – Modification of reservation
The details of each accepted reservation will be kept until the end of the reservation period, extended if necessary by the applicable limitation period.
For any reservation modification occurring before the start of the stay, the customer must:
- If the reservation was made on the Site, make the modification directly on the site using the link contained in the email confirming your reservation,
- If the reservation was made by another reservation platform such as Booking or Expedia, he must follow the procedure indicated by this platform or call their customer service,
- If the reservation was made directly with the Residence, contact the reception of the Residence concerned by email or by telephone via the contact links mentioned in article 3.
In all cases, the modification must be made within the following deadlines: until 4 p.m. on the day of arrival for stays of 1 to 90 nights.
Subject to availability and at the Residence's discretion, the length of stay may be reduced or extended at the customer's request, with the price varying accordingly. The Residence has no obligation to keep the client in the same accommodation.
In the event of the client's early departure from the date provided for in the reservation, he must notify the reception in advance, taking note of the possible price adjustment of his reservation within the aforementioned deadlines. Early departure must be reported and made before noon to avoid the invoicing of an additional night. The customer's billing will be reviewed accordingly, and the applicable price will be that corresponding to the duration of the stay thus reassessed.
Article 8 – Confirmed booking cancellation - no-show for booking
8-1. By the Residence in case of force majeure
In the event of cancellation of a reservation validated at the initiative of the Residence due to a case of force majeure within the meaning of article 1218 of the Civil Code, a relocation solution will be offered to the customer or the deposit will be fully refunded within a maximum period of 15 days after being informed of the cancellation, at the customer's option.
8-2. By the customer
Under Article L. 221-28 of the Consumer Code, reservations for short stays in Student Residences are not subject to the legal withdrawal period; the reservation of this type of accommodation can in particular take place for the same day.
However, a maximum cancellation period is provided for here in a conventional manner: notice period from the customer until 4 p.m. on the day of arrival for stays of 1 to 90 nights.
However, for all cancellations of reservations made within shorter deadlines, the Residence, as compensation:
(i) Will keep the deposit or the total prepayment, in the event that it is required, without the possibility of reimbursement;
(ii) Retain the amount equivalent to the cost of the first night for reservations at the standard rate of 1 to 90 nights. It follows that the invoice already paid on site at the reception will not be refunded, and that in the context of remote reservations, which have given rise to an imprint or pre-authorization of the credit card, the amount thus considered will be automatically deducted from the bank account to be debited.
Failure to arrive on the agreed date in the event of no cancellation, will be deemed to be a "no show", which will also imply the retention by the Residence of the deposit paid upon reservation by the customer, or the debit of a penalty, as mentioned above.
The effective date of cancellation will be the date of receipt of this information by the reception directly on site, by telephone or any written means: cf. contact links in article 3.
8-3. Special case of promotional rate reservations
Promotional rate reservations with full prepayment cannot be cancelled, modified or refunded upon reservation. However, the management of the establishment may, if necessary, grant a change in the date of stay on a commercial basis, subject to availability at the same rate for the period requested.
Article 9 – Obligations of the client during the period of stay
The accommodation being made available in a good state of maintenance, the customer agrees in return to use the reserved places and their elements of equipment reasonably. He must return the accommodation in the state in which he took possession of it when he entered the premises.
An inventory is given on arrival. The customer must check the accuracy and quality upon arrival and report to reception any anomaly, missing or damaged object, no later than the day after his arrival.
The rules of procedure of the Residence, displayed on site upon arrival and available for consultation at any time throughout the duration of the stay, being binding on customers, must be respected by each of them. Its non-compliance is a cause of early termination of the Contract; the Residence reserves the right to have the accommodation released in the event of a serious breach of one of its conditions.
During the reservation, the customer is informed that the staff of the Residence has the possibility, if necessary, of entering the accommodation at any time to ensure its maintenance, but also more generally for serious security reasons. Under no circumstances should the client change the access system to the accommodation.
When the client leaves, the inventory and the state of cleanliness of the accommodation will be checked by the staff of the Residence. Any shortage in the inventory, damage or degradation, caused in the accommodation by the customer, will be invoiced to him.
Article 10 – Animal regulations
Animals belonging to non-domestic species are not allowed in the establishment.
Specifically regarding the types of dogs likely to be dangerous, attack dogs (1st category) are also prohibited within the establishment. Guard and defense dogs (2nd category) are tolerated within the establishment on the strict condition of being muzzled and kept on a leash by an adult in accordance with article L211-16 of the Rural and Fishing Code maritime.
Guide dogs or assistance dogs are authorized within the establishment in accordance with law n°2005-102 of February 11, 2005.
All animals must be reported at the time of booking. Only one animal per accommodation is accepted. For reasons of hygiene, animals are prohibited in the breakfast rooms during service hours.
Animals must remain under the effective control of their owner at all times. In the event of degradation or damage caused by the animal, the responsibility of the owner of the animal will be directly engaged.
Article 11 – Termination - penalty - non-renewal by the client
The Contract will be terminated automatically, without formality and without delay, in the event of a serious breach by the client, in particular in the event of conflicting, abnormal and/or inappropriate behavior likely to disturb the stay of the other occupants or in the event of disturbance to the tranquility of the place. The customer must immediately leave the premises and may be expelled, if necessary with the assistance of the police.
Article 12 – Liability of the Residence
The Residence meets the requirements of Articles L. 321-1 and following of the Tourism Code. The provisions of articles 1952 and following of the Civil Code, relating in particular to consequential damages, are not opposable to it, being a Student Residence and not a hotel.
Its liability cannot be engaged in the event of non-fulfillment or poor fulfillment of the Booking Conditions due to a case of force majeure within the meaning of article 1218 of the Civil Code, due to a third party or to the customer himself.
In the event of a complaint, the customer may contact the reception, by telephone, or in writing via email: cf. contact links in article 3.
Article 13 – Warranties – General
The Company is the guarantor of the conformity of the services to the Contract, allowing the customer to make a request under the legal guarantee of conformity provided for in articles L. 217-11 and following of the Consumer Code or the guarantee of defects of the thing sold within the meaning of articles 1641 and following of the Civil Code (subject to photos and other graphic reproductions presented on the Site which have no contractual value).
This guarantee covers defects in conformity or hidden defects resulting from a defect in the design or performance of the services ordered under the conditions and according to the methods defined in the Contract. The defects and/or defects noted will give rise to rectification within a period set by the Residence and taking into consideration the service affected, or failing that within a reasonable period.
The Company's guarantee is limited to the reimbursement of the services actually paid for by the client. The Company cannot be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure.
Article 14 – Cases of prohibition of access to establishments
By validating his reservation in one of the establishments referenced on the Site, whether directly with the Residence, on the Site or through dedicated referencing platforms (such as "Booking", "Expedia", without this list is not exhaustive), the customer expressly declares that he is not the subject of any dispute or litigation, current or past, in one or other of these establishments, relating to (i) the payment of invoices (stay, services -hotels) and/or (ii) enjoyment of the premises (peaceful occupancy consistent with the destination of the premises and common areas).
The chosen Residence reserves the right to deny authorization of access to the establishment if, despite this declaration, such facts are proven, without prejudice to any refusal of reimbursement which would then constitute an indemnity for immobilization of the accommodation(s). reserved.
Article 15 – Consumer mediation
In accordance with the Consumer Code, the consumer is informed that the Residences are the responsibility of the mediator ATLANTIQUE MEDIATION CONSO whose contact details are: ATLANTIQUE MEDIATION CONSO 5 mail du Front populaire 44200 NANTES - http://consommation.atlantique-mediation.org/
Before contacting the aforementioned mediator, the consumer must justify having previously attempted to resolve the dispute directly with the Residence concerned by a written complaint.
Article 16 – Applicable law and settlement of disputes
The Contract is governed by French law.
Unless the situation requires otherwise, in the event of a dispute between the parties, they agree to try to find an amicable settlement.
In the event of non-compliance or manifest violation of a provision of the T&Cs by the customer, the latter is liable to penalties under which the Company reserves the right to bring proceedings before the competent court; which will be in principle, that of the place of residence of the establishment (unless special attribution), notwithstanding plurality of defendants, appeal in guarantee or action in summary proceedings.
In the event that one of the provisions of the GCS is considered illegal or unenforceable by a court decision, the others will remain in force and enforceable.
In the event of any discrepancy, the French version of the T&Cs prevails over the English language version.