Terms of sales

ALL SUITES APPART HÔTEL BORDEAUX LAC

General Terms of Sale:

We wish to inform you that, in accordance with Article L113-3 of the Consumer Code, we will no longer accept payment by cheque as of January 1st, 2016.

Thank you in advance for your understanding.

Article 1 - LEGAL NOTICES

- THE "ALL SUITES APPART HOTEL" BRAND

Operated by the GESTLAC Company, "All Suites Apart Hotel" is a trade name used under the ALL SUITES APPART HOTEL brand, registered by SAS FONCIERE PICHET on September 20, 2011.

It is protected under the applicable French and international law concerning intellectual property rights and trademarks.

- THE COMPANY

GESTLAC, fully owned by SAS ALL SUITES APPART HOTEL, itself fully owned by SA FINANCIERE PICHET, is a company specializing in the rental of furnished hotel- and leisure-type accommodation.
A limited liability company (SARL) with capital of 7,500.00 EUROS (NAF code: 5510Z), registered with the Bordeaux Trade and Companies Register under number 504 635 798, GESTLAC is headquartered at 20-24 Avenue de Canteranne 33608 PESSAC Cedex (Tel.: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE WEBSITE
The "allsuites-apparthotel.com" website is the property of the PROMOTION PICHET company (formerly GROUPE PATRICE PICHET), which operates it as well as the other companies that use the brand, namely MACACHA, GESTSAINTEX, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTSAINTEX, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the right to enjoy all associated rights.

WEBSITE PUBLISHER
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel.: 05.56.47.07.00 / Fax: 05.56.47.77.25

SITE HOST

Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg
75010 PARIS

PUBLISHING DIRECTOR
Mr. Yann GOENVEC - Marketing & Communication Director

COPYWRITERS/WEBMASTERS
Mr. Maxime MARIO, Webmarketing Project Manager

Article 2 - HOSTING SERVICE AND REGULATIONS

2-1. The ALL SUITES APPART HOTEL Bordeaux Lac residence is a three-star tourist residence offering furnished rental apartments for longer-term stays for business or leisure purposes.

The ALL SUITES APPART HOTEL Bordeaux Lac residence offers apartments of varying sizes ranging from studios to 3-room apartments equipped with the necessary fixtures for temporary habitation; additional optional personal and collective services are also available clients.

2-2. All clients of ALL SUITES APPART HOTEL Bordeaux Lac are considered to have been informed of these General Terms of Sale during the furnished apartment rental process, and to unconditionally accept them.

For this purpose, clients are considered to have all guarantees related to the legal capacity to enter into contracts.

The reserving party is solely responsible for choosing the terms of his rental, whether the booking is made on his own behalf or on behalf of a third party; as such, the former expressly certifies, by accepting these General Terms of Sale, that he is not acting for fraudulent purposes.

All booking contracts covering the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Bordeaux Lac residence are subject to the regulations concerning Tourist Residences (cf. Article 12 infra).

The resident shall not be entitled to claim the legal rights applicable to residential leases, including those concerning occupancy rights; election of domicile in the residence, whether for private or professional purposes, is strictly prohibited.

Article 3 - RESIDENCE CONTACT INFORMATION AND OPENING HOURS

3-1. Location - Contact

Address: Rue du Professeur Georges Jeanneney in BORDEAUX Lac (33300)

Contact: Tel.: 05.35.31.01.01 / Email: bordeauxlac@allsuites-appart.com

3-2. Opening hours

The opening hours for ALL SUITES APPART HOTEL Bordeaux Lac are as follows:

Monday to Friday from 7am to 9:30pm
Saturday, Sunday and holidays from 8:30am to 12:30pm and 4pm to 8pm

To complete the required formalities upon arrival on the premises, clients must arrive:

Monday to Friday between 2pm and 9pm
Saturdays, Sundays and holidays between 4pm and 8pm

Checkout must take place before noon.

Article 4 - BOOKING POLICY

Furnished apartments in the ALL SUITES APPART HOTEL Bordeaux Lac residence may be booked directly through reception, either in person or by phone, or online via the website "allsuites-apparthotel.com" by filling out the form provided for this purpose.

Clients' bookings are only valid once they have received written confirmation from the residence, which is based on two criteria: first, the available accommodation that suits the apartment type and period required by the client, and the correct completion of the (pre-)payment process for the stay (deposit or full payment at the time of booking - see article 7 infra).

Booking is completed as follows:

- In-person booking: the residence's reception will fill out a booking slip with the client, to which the property's internal regulations are attached, with the client's personal information, the desired lodging type and the requested length of stay; this document will be signed by the person making the booking, and will therefore be enforceable against him as it is, along with the appendices. The client is asked for a bank card number (imprint or debit depending on the rate type) or other means of payment accepted by the residence to guarantee the booking.

If the client is booking for the same day, key handover and access to the apartment will then take place once the client has paid for the stay in full.

Remote booking by phone: 

The reception of the ALL SUITES APPART HOTEL Bordeaux Lac residence can be reached at the number: 05.35.31.01.01. (no premium for local calls depending on your provider's pricing terms), or from a general call centre at: 0 800 33 9000.
The receptionist or agent takes down the client's personal information (full name, address, phone number, email address, etc.), the desired apartment type and dates, and any additional optional services such as breakfast. 
The client is asked for a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email (or a letter or fax, where applicable) specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

Remote bookings via the website "allsuites-apparthotel.com":

A specific online form must be filled out by the client, containing his full name, address, phone number, email, the desired apartment type and dates, and any additional optional services such as breakfast. 
The client must enter a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

If the guarantee is provided using a credit card, the booking will be valid once the card has been verified (an imprint taken) without automatic withdrawal.

Bookings accepted by All Suites Apart Hotel Bordeaux Lac without a credit card number as a guarantee, the payment of a deposit or a prepayment will remain valid until the option date indicated at the time of the initial booking. Otherwise, the booking will be automatically cancelled.

For bookings made remotely, the client will receive a new email (or exceptionally, if this is not an option, by letter or fax for bookings by phone) within 72 hours following his booking request, indicating whether ALL SUITES APPART HOTEL Bordeaux Lac is able to accommodate it with regard to the lodging type and dates requested. If the residence has no vacancies, the rental request cannot be accepted.

Special case of rental requests for more than 90 nights: these long stays may be eligible for preferential "3-month" or "6-month" rates. Once the rental request has been made, the client must put together a file and provide a certain number of documents demonstrating his personal and professional situation, as a financial guarantee for rentals longer than 3 months. Although a deposit is not required in this case during pre-booking, the client will be informed that his rental request will only be confirmed once his file has been approved by ALL SUITES APPART HOTEL Bordeaux Lac.   

Group bookings (meaning bookings of 10 or more rooms with or without the rental of a meeting room, dining services, etc., made by a single entity for a professional seminar or stay) require the payment of a 30% deposit at the time of confirmation on the date specified by the residence. The balance must be paid at least 1 month before the arrival date.  The partial cancellation without fees of no more than 10% of the rooms is possible up to 3 days before the arrival date. Stricter terms may be applied during high periods (summer, conferences, events etc.)

Article 5 - MANAGEMENT OF PERSONAL DATA

5-1. In accordance with Law no. 78-17 (amended) on information technology, files and liberties of 6 January 1978, and Law no. 2004-575 of 21 June 2004 for confidence in the digital economy, personal information on clients may be exclusively automatically processed by the KARIBA Marketing Service on behalf of GESTLAC.

The data collected and processed by this company is voluntarily submitted by the client during his booking, either by phone or via the registration form on the website. The only data collected automatically by the website is the IP address.

The client is informed that the website may use an automatic tracking process (cookies).

In no event will client information be shared with third parties, unless the former expressly consents thereto during registration. The client is nevertheless informed that his data could be revealed pursuant to a law, a regulation or a decision by a competent regulatory or judiciary body or, if necessary, to enable GESTLAC to preserve its rights and interests or those of ALL SUITES APPART HOTEL.

On the basis of the right to access, correct or delete his personal information, the client may contact the site manager by letter, telephone/fax or email, via the following address or links:

Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel.: 05.56.47.07.00 / Fax: 05.56.47.77.25

For corrections, a copy of the corrected information will be sent to the client upon request.

The client's data will be retained for the time strictly necessary to complete the purposes covered herein.

5-2. The automatic processing of personal data, including the management of site users' email addresses, has undergone a prior declaration to the National Commission for Data Protection (CNIL), which issued a receipt under number 1507776 on 18/05/2011.

Article 6 - PRICES

Prices are given in euros, inclusive of taxes, at the legal rate in force on the date the rental request is placed; subject to the application of exchange fees for bookings made from countries outside the euro zone.

These prices include only the provision of a furnished apartment with water and electricity. They do not include the tourist tax or optional services.

The rates for the apartments and other services are reviewed and become applicable on January 1st of each year.

They can be consulted by clients at any time and are displayed in the residence and on the website "allsuites-apparthotel.com".

The price list applicable to the current year is included as an annex to these General Terms of Sale.

This price list may be revised during the year (without prior notice, at GESTLAC's sole initiative).

The contractual price is that in force on the date of the booking request.

Article 7 - PAYMENT TERMS

In order to be accepted, the booking must be guaranteed by a credit card issued by a reputed institution* and be currently valid, and/or have been the subject of a prior credit agreement with ALL SUITES APPART HOTEL (with the agreement of the banking institutions concerned) and be preceded, if applicable, by the payment of a deposit or the full prepayment of the booking.

Payments made directly to Bordeaux Lac's reception may be made in cash (excluding foreign currencies), official holiday cheques, or credit card. Remote payments (by phone or internet) may only be made by credit card.

For remote bookings, payments are made through the Paybox secure system (multi-bank module), which uses the SSL (Secure Socket Layer) protocol, meaning that the banking information submitted is encrypted by a program and third parties cannot access them while they are being sent through the network. With this system, the client's account is automatically debited once authorized by the bank, which determines whether there are sufficient funds in the account from which the withdrawal is to be made.

Although the stay is billed once the client arrives, prepayment may be required upon booking depending on the intended duration and pricing type:

For all stays between 1 and 89 nights at the standard rate: bookings are subject to the client's submission of his credit card number, with merely a card imprint being taken and no automatic withdrawal at this point; for in-person bookings with the residence's reception, bookings can be guaranteed by any other accepted mode of payment.
For stays booked at a promotional rate: refer to the specific terms of sale (deposit, full prepayment, etc.) indicated on our website allsuites-apparthotel.com/. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 7 - 29 nights at the special rate: a deposit of 30% of the total rental price will be required. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 30 - 89 nights at the special rate: a deposit of 20% of the rental price for the 1st month will be required. It can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings.
For all stays of 90 nights or more: no deposit will be requested during pre-booking, as booking is guaranteed by the client's provision of certain official documents (the documents specified in Article 4 supra). A joint surety may be required as a financial guarantee.

If these requirements are not met, ALL SUITES APPART HOTEL Bordeaux Lac reserves the right to ask the client to pay for the (first) 3 months of the rental in advance.

Whether the booking is made in person or remotely (by phone or internet), the client must provide his bank card number so an imprint can be taken.

In all cases, the total (remaining) price of the stay will be billed by Bordeaux Lac's reception upon the client's arrival; this will take into account the amount of any deposit already paid, which will be reflected in the total invoice amount to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of booking

For the special 7 - 29 night rate, the deposit amount, which will correspond to 30% of the total price of the stay or 20% of the 1st month of the rental for the special 30 - 89 night rate, is payable on the date the booking is made.

Certain promotional rates may be subject to a partial or full prepayment for the booking.

The deposit or full prepayment amount will be automatically charged once the client provides the credit card number for the bank account to be charged. Except in the event of a technical error or an inability to complete the transaction due to a lack of funds in the bank account concerned, the booking request will be approved immediately upstream of the Paybox system described above.

If the required deposit cannot be collected, the booking cannot be completed.

For remote bookings by phone or via the website "allsuites-apparthotel.com": following receipt of the bank authorization to collect the deposit owed, the client will receive, within 24 hours, an email (or, exceptionally, a letter or fax for bookings by phone) confirming that the booking request has been accepted.

For deposits, the amount charged will be deducted from the total amount of the bill the client will be required to pay at the residence's reception when he checks in.

In the event of a booking cancellation (see Article 9 infra):

made by the client, the deposit paid may or may not be refunded depending on when he informs the residence of the cancellation and the terms of sale applicable to the booking rate;
made by the residence, due to the unavailability of the lodging type requested for the period specified by the client, a different lodging solution will be proposed or the deposit will be refunded in full to the client within a maximum of 30 days after the cancellation has been announced (whichever the client prefers).

7-2. Payment of the rental balance. Security deposit.

For all stays at ALL SUITES APPART HOTEL Bordeaux Lac at the standard rate, the price for the stay will be billed in full by reception upon the client's arrival. 

For all stays at the special 7 - 29-night rate, the client will be required to pay the corresponding bill upon arrival, less the deposit amount paid at the time of booking.

For all stays at the special 30 - 89-night rate, the residence's reception will issue monthly bills to the client which are payable between the 1st and 5th working day from the start of each rental month, less, for the first month, the deposit amount paid at the time of booking.

For all stays of 90 nights or more, the stay will be billed on a monthly basis. The client will be required to pay the bill to the residence's reception between the first and fifth working day from the start of each rental period. Exception: in the event that the client did not meet the conditions for the approval of his file but was nevertheless accepted by the residence, the reception will require advance payment for the (first) 3 months of the rental upon check-in.

If it has been agreed that payment for a client's stay will be made by a company with which a commercial agreement exists with ALL SUITES APPART HOTEL or GESTLAC, the client shall be held personally liable for payment in the event of default by the company.

In order to ensure the proper execution of the contract, the resident must provide a security deposit for all stays of 30 nights or more (500 euros or 800 euros depending on the apartment type). At the end of the contract, this deposit will be returned within 2 months following departure, following an inventory and inspection, less any repair costs for damages, losses and/or cleaning.

For stays between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (cash or bank card imprint) to cover any repair costs for damages, losses and/or cleaning.

Concerning optional services (such as breakfast), they are payable to reception at the end of the stay, or at the end of each month for mid- and long-term stays (30+ nights). The maximum credit that will be granted by the ALL SUITES APPART HOTEL Bordeaux Lac residence for this purpose is 50 euros. A credit card number or cash deposit may be required upon arrival to guarantee the payment of any additional expenses incurred during the stay.

In the event that the client fails to pay for all or part of the services he enjoyed during his stay at ALL SUITES APPART HOTEL Bordeaux Lac, GESTLAC reserves the right to hold the client liable by initiating the legal proceedings necessary to recover the debt, and, if necessary, to require the apartment to be vacated immediately without notice.

Article 8 - CHANGES MADE TO BOOKINGS - EARLY CHECK-OUT

The terms of each booking accepted by ALL SUITES APPART HOTEL Bordeaux Lac will be retained until the end of the rental period.

To make changes to his booking, the client must contact the residence's reception directly, either in person or by phone (see the contact information in Article 3-1) within the following time limits: before 6pm the day before check-in for stays of between 1 and 89 nights booked at the standard rate, at least 48 hours in advance for bookings at the special 7 - 29-night and 30-89-night rates and at least 15 days in advance for stays of 90 nights or more. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed.

Subject to availability and at the residence's discretion, the length of the stay may be reduced or extended with a corresponding modification in price. It is specified that if the change is requested by the client during the stay, the residence is not obligated to ensure that he remains in the same apartment.

In the event that the client checks out before the date specified during booking, the occupant must inform the reception in advance and inform himself of any changes to the price of his rental within the aforementioned time limits. Early check-out must be notified and completed before noon, failing which an additional night will be charged. Certain special rates and periods are subject to special terms of sale and do not permit early departure without fees.

The client's bill will be adjusted to reflect this, and the applicable price will be that applicable to the adjusted length of stay.

Bookings cannot be exchanged or resold to third parties for any reason.

Article 9 - RETRACTION - BOOKING CANCELLATION - NO-SHOWS

Pursuant to Article L121-21-8 of the Consumer Code, bookings of stays in tourist residences such as ALL SUITES APPART HOTEL Bordeaux Lac are not subject to the 14-day legal retraction period, as apartments can be booked for the same day.

A maximum cancellation period is nevertheless provided as a convention: the client must inform the residence before 6pm the day before arrival for stays between 1 and 89 nights booked at the standard rate, and at least 48 hours in advance for bookings at the special 7 - 29-night and 30 - 89-night rates. For stays of 90 days or more, the notice period is 15 days. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed once the booking is made.

As long as these time limits and the terms of sale specific to the booking rate are respected, the client will not be subjected to any penalties by ALL SUITES APPART HOTEL Bordeaux Lac. For bookings accompanied by the payment of a deposit, this deposit will be returned in full to the client (by card chargeback or bank transfer) within 30 working days following the date on which the residence takes note of the cancellation.

Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed except in cases of force majeure and with provision of supporting documentation (serious illness, death, natural disaster). For other cases, to be assessed by the establishment's management, only the modification of the dates of the stay may be modified (subject to availability at the same rate for the period requested).

However, for all booking cancellations made with less notice, the residence, as a penalty, will:

keep the deposit or full prepayment, as applicable, without the possibility of reimbursement.
keep the equivalent of the first night's cost for bookings of 1-89 nights at the standard rate.

It follows therefrom that bills paid in person at the residence's reception will not be reimbursed, and that for bookings made remotely, for which a credit card imprint was taken, this amount will be automatically charged to the bank account provided for this purpose.

- keep the equivalent of the cost for the first month of rental for bookings of 90 nights or more, according to the criteria defined at the start.

It follows therefrom that the credit card number given in person or remotely for imprinting will be used to automatically charge this amount from the bank account provided for this purpose.

Failure to arrive on the agreed-upon date will, in the absence of a cancellation, be considered a "no-show", which will also result in the residence keeping the deposit paid at the time of booking by the client, or the charging of a penalty, as defined above.

The effective date of cancellation shall be the date on which this notice is received by the residence's reception, whether in person or by phone: see contact information in Article 3-1.

Article 10 - THE CLIENT'S OBLIGATIONS DURING THE RENTAL PERIOD.  

As the furnished apartment is provided to the client in a good state of repair, the client agrees in return to practice due care and attention in using the rented premises and their furnishings. He must return the apartment in the same condition as when he began occupation.

An inventory is presented upon arrival. The resident must verify its accuracy and quality upon arrival and inform the reception of any errors or missing or damaged objects, the day after his arrival if applicable.

The internal regulations of ALL SUITES APPART HOTEL Bordeaux Lac, displayed on-site upon arrival and viewable at any time throughout the stay, applies to all clients and must be diligently complied with. Non-compliance with the regulations constitutes grounds for the early termination of the rental contract; the residence reserves the right to have the apartment vacated in the event of a serious violation of any of its terms. 

During the rental, the client is informed that the residence's staff is permitted, if necessary, to enter the apartment at any time to perform maintenance, or more generally for serious safety reasons.

In no event may or should the client change the means of accessing the apartment.

When the resident checks out, the apartment's inventory and state of cleanliness will be inspected by the residence's staff. Any items missing from the inventory or any damage caused to the apartment by the client will be charged to him.

Article 11 - TERMINATION & DISCIPLINARY MEASURES - NON-RENEWAL BY THE CLIENT

The rental contract shall be automatically terminated without prior notice in the event that the client fails to fulfil any of his obligations, or in the event of abnormal or inappropriate behaviour which disturbs other occupants' stays.

The client must then immediately leave the premises and may be evicted, with the police's assistance if necessary.

Article 12 - THE RESIDENCE'S RESPONSIBILITIES

ALL SUITES APPART HOTEL Bordeaux Lac, meeting the requirements of Articles L321-1 et seq. of the Tourist Code, is required to guarantee the compliance of the services offered, pursuant to Articles L212-1 et seq. of the consumer code (with the exception of the photos and other graphical representations presented on the website (allsuites-apparthotel.com" which have no contractual value).

The provisions of Articles 1952 et seq. of the Civil Code, namely those concerning indirect damages, nevertheless do not apply to the residence, as it is a tourist residence rather than a hotel.

It cannot, however, be held liable in the event of the non-fulfilment or improper fulfilment of the booking or rental conditions related to a force majeure event or caused by a third party or the client himself.

In the event of a complaint, the client may contact the residence's reception either in person or by phone, or in writing via email or fax: see the contact information in Article 3-1.

ARTICLE 13 - DISPUTE RESOLUTION

Generally speaking, in the event of a disagreement between the parties, following the failure of all prior attempts at amicable resolution, the disagreement may be settled by a court, as these General Terms of Sale are governed by French law, taking into consideration the applicable regulations.

In the event of non-compliance or a clear violation of the provisions stated above by the client, the latter is subject to civil and/or criminal penalties, for which the Company operating the residence (GESTLAC) reserves the right, for any purpose, to bring the case before the competent court, which will be, on principle, that of the establishment's place of domicile (except when otherwise permitted), notwithstanding a plurality of defendants, recourse in warranty or interim proceedings.

If one of these provisions should be deemed illegal or unenforceable by a court decision, the other provisions shall continue to be binding.

Article 14 - 2015 STANDARD RATES

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ALL SUITES APPART HÔTEL MÉRIGNAC

General Terms of Sale:

We wish to inform you that, in accordance with Article L113-3 of the Consumer Code, we will no longer accept payment by cheque as of January 1st, 2016.

Article 1 - LEGAL NOTICES

- THE "ALL SUITES APPART HOTEL" BRAND

Operated by the GESTSAINTEX Company, "All Suites Apart Hotel" is a trade name used under the ALL SUITES APPART HOTEL brand, registered by SAS FONCIERE PICHET on September 20, 2011.

It is protected under the applicable French and international law concerning intellectual property rights and trademarks.

- THE COMPANY

GESTSAINTEX, fully owned by SAS ALL SUITES APPART HOTEL, itself fully owned by SA FINANCIERE PICHET, is a company specializing in the rental of furnished hotel- and leisure-type accommodation.

A limited liability company (SARL) with capital of 7,500.00 EUROS (NAF code: 5520Z), registered with the Bordeaux Trade and Companies Register under number 485 261 820, GESTSAINTEX is headquartered at 20-24 Avenue de Canteranne 33608 PESSAC Cedex (Tel.: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE WEBSITE
The "allsuites-apparthotel.com" website is the property of the PROMOTION PICHET company (formerly GROUPE PATRICE PICHET), which operates it as well as the other companies that use the brand, namely MACACHA, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the right to enjoy all associated rights.

WEBSITE HOST
Oxalide RCS B 433 507 78725
Boulevard de Strasbourg
75010 PARIS

PUBLISHING DIRECTOR
Mr. Yann GOENVEC - Marketing & Communication Director

COPYWRITERS/WEBMASTERS
Mr. Maxime MARIO, Webmarketing Project Manager

Article 2 - HOSTING SERVICE AND REGULATIONS

2-1. The ALL SUITES APPART HOTEL Mérignac residence is a three-star tourist residence offering furnished rental apartments for longer-term stays for business or leisure purposes.

The ALL SUITES APPART HOTEL Mérignac residence offers apartments of varying sizes ranging from studios to 3-room apartments equipped with the necessary fixtures for temporary habitation; additional optional personal and collective services are also available clients.

2-2. All clients of ALL SUITES APPART HOTEL Mérignac are considered to have been informed of these General Terms of Sale during the furnished apartment rental process, and to unconditionally accept them.

For this purpose, clients are considered to have all guarantees related to the legal capacity to enter into contracts.

The reserving party is solely responsible for choosing the terms of his rental, whether the booking is made on his own behalf or on behalf of a third party; as such, the former expressly certifies, by accepting these General Terms of Sale, that he is not acting for fraudulent purposes.

All booking contracts covering the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Mérignac residence are subject to the regulations concerning Tourist Residences (cf. Article 12 infra).

The resident shall not be entitled to claim the legal rights applicable to residential leases, including those concerning occupancy rights; election of domicile in the residence, whether for private or professional purposes, is strictly prohibited.

Article 3 - RESIDENCE CONTACT INFORMATION AND OPENING HOURS

3-1. Location - Contact

Address: 27 Allée Félix Nadar in MERIGNAC (33700)

Contact information: Tel.: 05.56.184.184 / Email: merignac@allsuites-appart.com

3-2. Opening hours

The opening hours of the ALL SUITES APPART HOTEL Mérignac residence are as follows:

Monday to Friday: 7 a.m. to 9 p.m.
Saturday and Sunday: 9 a.m. to 12 p.m. and 4 p.m. to 8 p.m.

To complete the required formalities upon arrival on the premises, clients must arrive:

- Monday to Friday: between 2 p.m. and 9 p.m.

- Saturday and Sunday: between 4 p.m. and 7:30 p.m.

Checkout must take place before noon.

Article 4 - BOOKING POLICY

Furnished apartments in the ALL SUITES APPART HOTEL Mérignac residence may be booked directly through reception, either in person or by phone, or online via the website "allsuites-apparthotel.com" by filling out the form provided for this purpose.

Clients' bookings are only valid once they have received written confirmation from the residence, which is based on two criteria: first, the available accommodation that suits the apartment type and period required by the client, and the correct completion of the (pre-)payment process for the stay (deposit or full payment at the time of booking - see article 7 infra).

Booking is completed as follows:

In-person booking: the residence's reception will fill out a booking slip with the client, to which the property's internal regulations are attached, with the client's personal information, the desired lodging type and the requested length of stay; this document will be signed by the person making the booking, and will therefore be enforceable against him as it is, along with the appendices. The client is asked for a bank card number (imprint or debit depending on the rate type) or other means of payment accepted by the residence to guarantee the booking.

If the client is booking for the same day, key handover and access to the apartment will then take place once the client has paid for the stay in full.

Remote booking by phone: 

The reception of the ALL SUITES APPART HOTEL Mérignac residence can be reached at the number: 05.56.184.184. (no premium for local calls depending on your provider's pricing terms), or from a general call centre at: 0 800 33 9000.
The receptionist or agent takes down the client's personal information (full name, address, phone number, email address, etc.), the desired apartment type and dates, and any additional optional services such as breakfast. 
The client is asked for a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email (or a letter or fax, where applicable) specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

Remote bookings via the website "allsuites-apparthotel.com":

A specific online form must be filled out by the client, containing his full name, address, phone number, email, the desired apartment type and dates, and any additional optional services such as breakfast. 
The client must enter a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

If the guarantee is provided using a credit card, the booking will be valid once the card has been verified (an imprint taken) without automatic withdrawal.

Bookings accepted by All Suites Apart Hotel Mérignac without a credit card number as a guarantee, the payment of a deposit or a prepayment will remain valid until the option date indicated at the time of the initial booking. Otherwise, the booking will be automatically cancelled.

For bookings made remotely, the client will receive a new email (or exceptionally, if this is not an option, by letter or fax for bookings by phone) within 72 hours following his booking request, indicating whether ALL SUITES APPART HOTEL Mérignac is able to accommodate it with regard to the lodging type and dates requested. If the residence has no vacancies, the rental request cannot be accepted.

Special case of rental requests for more than 90 nights: these long stays may be eligible for preferential "3-month" or "6-month" rates. Once the rental request has been made, the client must put together a file and provide a certain number of documents demonstrating his personal and professional situation, as a financial guarantee for rentals longer than 3 months. Although a deposit is not required in this case during pre-booking, the client will be informed that his rental request will only be confirmed once his file has been approved by ALL SUITES APPART HOTEL Mérignac.   

Group bookings (meaning bookings of 10 or more rooms with or without the rental of a meeting room, dining services, etc., made by a single entity for a professional seminar or stay) require the payment of a 30% deposit at the time of confirmation on the date specified by the residence. The balance must be paid at least 1 month before the arrival date.  The partial cancellation without fees of no more than 10% of the rooms is possible up to 3 days before the arrival date. Stricter terms may be applied during high periods (summer, conferences, events etc.)

Article 5 - MANAGEMENT OF PERSONAL DATA

5-1. In accordance with Law no. 78-17 (amended) on information technology, files and liberties of 6 January 1978, and Law no. 2004-575 of 21 June 2004 for confidence in the digital economy, personal information on clients may be exclusively automatically processed by the KARIBA Marketing Service on behalf of GESTSAINTEX.

The data collected and processed by this company is voluntarily submitted by the client during his booking, either by phone or via the registration form on the website. The only data collected automatically by the website is the IP address.

The client is informed that the website may use an automatic tracking process (cookies).

In no event will client information be shared with third parties, unless the former expressly consents thereto during registration. The client is nevertheless informed that his data could be revealed pursuant to a law, a regulation or a decision by a competent regulatory or judiciary body or, if necessary, to enable GESTSAINTEX to preserve its rights and interests or those of ALL SUITES APPART HOTEL.

On the basis of the right to access, correct or delete his personal information, the client may contact the site manager by letter, telephone/fax or email, via the following address or links:
Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel.: 05.56.47.07.00  / Fax: 05.56.47.77.25.

For corrections, a copy of the corrected information will be sent to the client upon request.

The client's data will be retained for the time strictly necessary to complete the purposes covered herein.

5-2. The automatic processing of personal data, including the management of site users' email addresses, has undergone a prior declaration to the National Commission for Data Protection (CNIL), which issued a receipt under number 1507776 on 18/05/2011.

Article 6 - PRICES

Prices are given in euros, inclusive of taxes, at the legal rate in force on the date the rental request is placed; subject to the application of exchange fees for bookings made from countries outside the euro zone.

These prices include only the provision of a furnished apartment with water and electricity. They do not include the tourist tax or optional services.

The rates for the apartments and other services are reviewed and become applicable on January 1st of each year.

They can be consulted by clients at any time and are displayed in the residence and on the website "allsuites-apparthotel.com".

The price list applicable to the current year is included as an annex to these General Terms of Sale.

This price list may be revised during the year (without prior notice, at GESTSAINTEX's sole initiative).

The contractual price is that in force on the date of the booking request.

Article 7 - PAYMENT TERMS

In order to be accepted, the booking must be guaranteed by a credit card issued by a reputed institution* and be currently valid, and/or have been the subject of a prior credit agreement with ALL SUITES APPART HOTEL (with the agreement of the banking institutions concerned) and be preceded, if applicable, by the payment of a deposit or the full prepayment of the booking.

Payments made directly to Mérignac's reception may be made in cash (excluding foreign currencies), official holiday cheques, or credit card. Remote payments (by phone or internet) may only be made by credit card.

For remote bookings, payments are made through the Paybox secure system (multi-bank module), which uses the SSL (Secure Socket Layer) protocol, meaning that the banking information submitted is encrypted by a program and third parties cannot access them while they are being sent through the network. With this system, the client's account is automatically debited once authorized by the bank, which determines whether there are sufficient funds in the account from which the withdrawal is to be made.

Although the stay is billed once the client arrives, prepayment may be required upon booking depending on the intended duration and pricing type:

For all stays between 1 and 89 nights at the standard rate: bookings are subject to the client's submission of his credit card number, with merely a card imprint being taken and no automatic withdrawal at this point; for in-person bookings with the residence's reception, bookings can be guaranteed by any other accepted mode of payment.
For stays booked at a promotional rate: refer to the specific terms of sale (deposit, full prepayment, etc.) indicated on our website allsuites-apparthotel.com/. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 7 - 29 nights at the special rate: a deposit of 30% of the total rental price will be required. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 30 - 89 nights at the special rate: a deposit of 20% of the rental price for the 1st month will be required. It can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings.
For all stays of 90 nights or more: no deposit will be requested during pre-booking, as booking is guaranteed by the client's provision of certain official documents (the documents specified in Article 4 supra). A joint surety may be required as a financial guarantee.

If these requirements are not met, ALL SUITES APPART HOTEL Mérignac reserves the right to ask the client to pay for the (first) 3 months of the rental in advance.

Whether the booking is made in person or remotely (by phone or internet), the client must provide his bank card number so an imprint can be taken.

In all cases, the total (remaining) price of the stay will be billed by Mérignac's reception upon the client's arrival; this will take into account the amount of any deposit already paid, which will be reflected in the total invoice amount to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of booking

For the special 7 - 29 night rate, the deposit amount, which will correspond to 30% of the total price of the stay or 20% of the 1st month of the rental for the special 30 - 89 night rate, is payable on the date the booking is made.

Certain promotional rates may be subject to a partial or full prepayment for the booking.

The deposit or full prepayment amount will be automatically charged once the client provides the credit card number for the bank account to be charged. Except in the event of a technical error or an inability to complete the transaction due to a lack of funds in the bank account concerned, the booking request will be approved immediately upstream of the Paybox system described above.

If the required deposit cannot be collected, the booking cannot be completed.

For remote bookings by phone or via the website "allsuites-apparthotel.com": following receipt of the bank authorization to collect the deposit owed, the client will receive, within 24 hours, an email (or, exceptionally, a letter or fax for bookings by phone) confirming that the booking request has been accepted.

For deposits, the amount charged will be deducted from the total amount of the bill the client will be required to pay at the residence's reception when he checks in.

In the event of a booking cancellation (see Article 9 infra):

made by the client, the deposit paid may or may not be refunded depending on when he informs the residence of the cancellation and the terms of sale applicable to the booking rate;
made by the residence, due to the unavailability of the lodging type requested for the period specified by the client, a different lodging solution will be proposed or the deposit will be refunded in full to the client within a maximum of 30 days after the cancellation has been announced (whichever the client prefers).

7-2. Payment of the rental balance. Security deposit.

For all stays at ALL SUITES APPART HOTEL Mérignac at the standard rate, the price for the stay will be billed in full by reception upon the client's arrival. 

For all stays at the special 7 - 29-night rate, the client will be required to pay the corresponding bill upon arrival, less the deposit amount paid at the time of booking.

For all stays at the special 30 - 89-night rate, the residence's reception will issue monthly bills to the client which are payable between the 1st and 5th working day from the start of each rental month, less, for the first month, the deposit amount paid at the time of booking.

For all stays of 90 nights or more, the stay will be billed on a monthly basis. The client will be required to pay the bill to the residence's reception between the first and fifth working day from the start of each rental period. Exception: in the event that the client did not meet the conditions for the approval of his file but was nevertheless accepted by the residence, the reception will require advance payment for the (first) 3 months of the rental upon check-in.

If it has been agreed that payment for a client's stay will be made by a company with which a commercial agreement exists with ALL SUITES APPART HOTEL or GESTSAINTEX, the client shall be held personally liable for payment in the event of default by the company.

In order to ensure the proper execution of the contract, the resident must provide a security deposit for all stays of 30 nights or more (500 euros or 800 euros depending on the apartment type). At the end of the contract, this deposit will be returned within 2 months following departure, following an inventory and inspection, less any repair costs for damages, losses and/or cleaning.

For stays between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (cash or bank card imprint) to cover any repair costs for damages, losses and/or cleaning.

Concerning optional services (such as breakfast), they are payable to reception at the end of the stay, or at the end of each month for mid- and long-term stays (30+ nights). The maximum credit that will be granted by the ALL SUITES APPART HOTEL Mérignac residence for this purpose is 50 euros. A credit card number or cash deposit may be required upon arrival to guarantee the payment of any additional expenses incurred during the stay.

In the event that the client fails to pay for all or part of the services he enjoyed during his stay at ALL SUITES APPART HOTEL Mérignac, GESTSAINTEX reserves the right to hold the client liable by initiating the legal proceedings necessary to recover the debt, and, if necessary, to require the apartment to be vacated immediately without notice.

Article 8 - CHANGES MADE TO BOOKINGS - EARLY CHECK-OUT

The terms of each booking accepted by ALL SUITES APPART HOTEL Mérignac will be retained until the end of the rental period.

To make changes to his booking, the client must contact the residence's reception directly, either in person or by phone (see the contact information in Article 3-1) within the following time limits: before 6pm the day before check-in for stays of between 1 and 89 nights booked at the standard rate, at least 48 hours in advance for bookings at the special 7 - 29-night and 30-89-night rates and at least 15 days in advance for stays of 90 nights or more. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed.

Subject to availability and at the residence's discretion, the length of the stay may be reduced or extended with a corresponding modification in price. It is specified that if the change is requested by the client during the stay, the residence is not obligated to ensure that he remains in the same apartment.

In the event that the client checks out before the date specified during booking, the occupant must inform the reception in advance and inform himself of any changes to the price of his rental within the aforementioned time limits. Early check-out must be notified and completed before noon, failing which an additional night will be charged. Certain special rates and periods are subject to special terms of sale and do not permit early departure without fees.

The client's bill will be adjusted to reflect this, and the applicable price will be that applicable to the adjusted length of stay.

Bookings cannot be exchanged or resold to third parties for any reason.

Article 9 - RETRACTION - BOOKING CANCELLATION - NO-SHOWS

Pursuant to Article L121-21-8 of the Consumer Code, bookings of stays in tourist residences such as ALL SUITES APPART HOTEL Mérignac are not subject to the 14-day legal retraction period, as apartments can be booked for the same day.

A maximum cancellation period is nevertheless provided as a convention: the client must inform the residence before 6pm the day before arrival for stays between 1 and 89 nights booked at the standard rate, and at least 48 hours in advance for bookings at the special 7 - 29-night and 30 - 89-night rates. For stays of 90 days or more, the notice period is 15 days. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed once the booking is made.

As long as these time limits and the terms of sale specific to the booking rate are respected, the client will not be subjected to any penalties by ALL SUITES APPART HOTEL Mérignac. For bookings accompanied by the payment of a deposit, this deposit will be returned in full to the client (by card chargeback or bank transfer) within 30 working days following the date on which the residence takes note of the cancellation.

Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed except in cases of force majeure and with provision of supporting documentation (serious illness, death, natural disaster). For other cases, to be assessed by the establishment's management, only the modification of the dates of the stay may be modified (subject to availability at the same rate for the period requested).

However, for all booking cancellations made with less notice, the residence, as a penalty, will:

keep the deposit or full prepayment, as applicable, without the possibility of reimbursement.
keep the equivalent of the first night's cost for bookings of 1-89 nights at the standard rate.

It follows therefrom that bills paid in person at the residence's reception will not be reimbursed, and that for bookings made remotely, for which a credit card imprint was taken, this amount will be automatically charged to the bank account provided for this purpose.

- keep the equivalent of the cost for the first month of rental for bookings of 90 nights or more, according to the criteria defined at the start.

It follows therefrom that the credit card number given in person or remotely for imprinting will be used to automatically charge this amount from the bank account provided for this purpose.

Failure to arrive on the agreed-upon date will, in the absence of a cancellation, be considered a "no-show", which will also result in the residence keeping the deposit paid at the time of booking by the client, or the charging of a penalty, as defined above.

The effective date of cancellation shall be the date on which this notice is received by the residence's reception, whether in person or by phone: see contact information in Article 3-1.

Article 10 - THE CLIENT'S OBLIGATIONS DURING THE RENTAL PERIOD.  

As the furnished apartment is provided to the client in a good state of repair, the client agrees in return to practice due care and attention in using the rented premises and their furnishings. He must return the apartment in the same condition as when he began occupation.

An inventory is presented upon arrival. The resident must verify its accuracy and quality upon arrival and inform the reception of any errors or missing or damaged objects, the day after his arrival if applicable.

The internal regulations of ALL SUITES APPART HOTEL Mérignac, displayed on-site upon arrival and viewable at any time throughout the stay, applies to all clients and must be diligently complied with. Non-compliance with the regulations constitutes grounds for the early termination of the rental contract; the residence reserves the right to have the apartment vacated in the event of a serious violation of any of its terms. 

During the rental, the client is informed that the residence's staff is permitted, if necessary, to enter the apartment at any time to perform maintenance, or more generally for serious safety reasons.

In no event may or should the client change the means of accessing the apartment.

When the resident checks out, the apartment's inventory and state of cleanliness will be inspected by the residence's staff. Any items missing from the inventory or any damage caused to the apartment by the client will be charged to him.

Article 11 - TERMINATION & DISCIPLINARY MEASURES - NON-RENEWAL BY THE CLIENT

The rental contract shall be automatically terminated without prior notice in the event that the client fails to fulfil any of his obligations, or in the event of abnormal or inappropriate behaviour which disturbs other occupants' stays.

The client must then immediately leave the premises and may be evicted, with the police's assistance if necessary.

Article 12 - THE RESIDENCE'S RESPONSIBILITIES

ALL SUITES APPART HOTEL Mérignac, meeting the requirements of Articles L321-1 et seq. of the Tourist Code, is required to guarantee the compliance of the services offered, pursuant to Articles L212-1 et seq. of the consumer code (with the exception of the photos and other graphical representations presented on the website (allsuites-apparthotel.com" which have no contractual value).

The provisions of Articles 1952 et seq. of the Civil Code, namely those concerning indirect damages, nevertheless do not apply to the residence, as it is a tourist residence rather than a hotel.

It cannot, however, be held liable in the event of the non-fulfilment or improper fulfilment of the booking or rental conditions related to a force majeure event or caused by a third party or the client himself.

In the event of a complaint, the client may contact the residence's reception either in person or by phone, or in writing via email or fax: see the contact information in Article 3-1.

ARTICLE 13 - DISPUTE RESOLUTION

Generally speaking, in the event of a disagreement between the parties, following the failure of all prior attempts at amicable resolution, the disagreement may be settled by a court, as these General Terms of Sale are governed by French law, taking into consideration the applicable regulations.

In the event of non-compliance or a clear violation of the provisions stated above by the client, the latter is subject to civil and/or criminal penalties, for which the Company operating the residence (GESTSAINTEX) reserves the right, for any purpose, to bring the case before the competent court, which will be, on principle, that of the establishment's place of domicile (except when otherwise permitted), notwithstanding a plurality of defendants, recourse in warranty or interim proceedings.

If one of these provisions should be deemed illegal or unenforceable by a court decision, the other provisions shall continue to be binding.

Article 14 - 2015 STANDARD RATES

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ALL SUITES APPART HÔTEL PAU

General Terms of Sale: 

We wish to inform you that, in accordance with Article L113-3 of the Consumer Code, we will no longer accept payment by cheque as of January 1st, 2016.

Article 1 - LEGAL NOTICES

- THE "ALL SUITES APPART HOTEL" BRAND

Operated by the GESTPARKWAY Company, "All Suites Apart Hotel" is a trade name used under the ALL SUITES APPART HOTEL brand, registered by SAS FONCIERE PICHET on September 20, 2011.

It is protected under the applicable French and international law concerning intellectual property rights and trademarks.

- THE COMPANY

GESTPARKWAY, fully owned by SAS ALL SUITES APPART HOTEL, itself fully owned by SA FINANCIERE PICHET, is a company specializing in the rental of furnished hotel- and leisure-type accommodation.
A limited liability company (SARL) with capital of 7,500.00 EUROS (NAF code: 5520Z), registered with the Bordeaux Trade and Companies Register under number 517 889 572, GESTPARKWAY is headquartered at 20-24 Avenue de Canteranne 33608 PESSAC Cedex (Tel.: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE WEBSITE
The "allsuites-apparthotel.com" website is the property of the PROMOTION PICHET company (formerly GROUPE PATRICE PICHET), which operates it as well as the other companies that use the brand, namely MACACHA, GESTSAINTEX, GESTLAC,  GESTOCEANIDES, GESTHOTEICH, GESTDUNKERQUE, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the right to enjoy all associated rights.

WEBSITE HOST
Oxalide RCS B 433 507 78725
Boulevard de Strasbourg
75010 PARIS

PUBLISHING DIRECTOR
Mr. Yann GOENVEC - Marketing & Communication Director

COPYWRITERS/WEBMASTERS
Mr. Maxime MARIO, Webmarketing Project Manager

Article 2 - HOSTING SERVICE AND REGULATIONS

2-1. The ALL SUITES APPART HOTEL Pau residence is a three-star tourist residence offering furnished rental apartments for longer-term stays for business or leisure purposes.

The ALL SUITES APPART HOTEL Pau residence offers studio apartments  equipped with the necessary fixtures for temporary habitation; additional optional personal and collective services are also available clients.

2-2. All clients of ALL SUITES APPART HOTEL Pau are considered to have been informed of these General Terms of Sale during the furnished apartment rental process, and to unconditionally accept them.

For this purpose, clients are considered to have all guarantees related to the legal capacity to enter into contracts.

The reserving party is solely responsible for choosing the terms of his rental, whether the booking is made on his own behalf or on behalf of a third party; as such, the former expressly certifies, by accepting these General Terms of Sale, that he is not acting for fraudulent purposes.

All booking contracts covering the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Pau residence are subject to the regulations concerning Tourist Residences (cf. Article 12 infra).

The resident shall not be entitled to claim the legal rights applicable to residential leases, including those concerning occupancy rights; election of domicile in the residence, whether for private or professional purposes, is strictly prohibited.

Article 3 - RESIDENCE CONTACT INFORMATION AND OPENING HOURS

3-1. Location - Contact

Address: 4 Rue de Tiredous in Pau (64000)

Contact information: Tel.: 05 59 71 77 77 / Email: pau@allsuites-appart.com

3-2. Opening hours

The opening hours of the residence ALL SUITES APPART HOTEL Pau are as follows:

  • Monday to Friday: Open 7 a.m. to 8 p.m. (except during Christmas holidays: 8 a.m. to 7 p.m.)
  • Weekends and holidays: Saturday and Sunday 8 a.m. - 12 p.m. and 2 p.m. - 7 p.m.

To complete the required formalities upon arrival on the premises, clients must arrive between 2 p.m. and 7 p.m.
Check-out must be before noon (except weekends and holidays: 11 a.m.)

Article 4 - BOOKING POLICY

Furnished apartments in the ALL SUITES APPART HOTEL Pau residence may be booked directly through reception, either in person or by phone, or online via the website "allsuites-apparthotel.com" by filling out the form provided for this purpose.

Clients' bookings are only valid once they have received written confirmation from the residence, which is based on two criteria: first, the available accommodation that suits the apartment type and period required by the client, and the correct completion of the (pre-)payment process for the stay (deposit or full payment at the time of booking - see article 7 infra).

Booking is completed as follows:

- In-person booking: the residence's reception will fill out a booking slip with the client, to which the property's internal regulations are attached, with the client's personal information, the desired lodging type and the requested length of stay; this document will be signed by the person making the booking, and will therefore be enforceable against him as it is, along with the appendices. The client is asked for a bank card number (imprint or debit depending on the rate type) or other means of payment accepted by the residence to guarantee the booking.

If the client is booking for the same day, key handover and access to the apartment will then take place once the client has paid for the stay in full.

Remote booking by phone: 

The reception of ALL SUITES APPART HOTEL Pau can be reached at the following number:

05 59 71 77 77. (no premium for local calls depending on your provider's pricing terms), or from a general call centre at: 0 800 33 9000.

The receptionist or agent takes down the client's personal information (full name, address, phone number, email address, etc.), the desired apartment type and dates, and any additional optional services such as breakfast. 
The client is asked for a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email (or a letter or fax, where applicable) specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

Remote bookings via the website "allsuites-apparthotel.com":

A specific online form must be filled out by the client, containing his full name, address, phone number, email, the desired apartment type and dates, and any additional optional services such as breakfast. 
The client must enter a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

If the guarantee is provided using a credit card, the booking will be valid once the card has been verified (an imprint taken) without automatic withdrawal.

Bookings accepted by All Suites Apart Hotel Pau without a credit card number as a guarantee, the payment of a deposit or a prepayment will remain valid until the option date indicated at the time of the initial booking. Otherwise, the booking will be automatically cancelled.

For bookings made remotely, the client will receive a new email (or exceptionally, if this is not an option, by letter or fax for bookings by phone) within 72 hours following his booking request, indicating whether ALL SUITES APPART HOTEL Pau is able to accommodate it with regard to the lodging type and dates requested. If the residence has no vacancies, the rental request cannot be accepted.

Special case of rental requests for more than 90 nights: these long stays may be eligible for preferential "3-month" or "6-month" rates. Once the rental request has been made, the client must put together a file and provide a certain number of documents demonstrating his personal and professional situation, as a financial guarantee for rentals longer than 3 months. Although a deposit is not required in this case during pre-booking, the client will be informed that his rental request will only be confirmed once his file has been approved by ALL SUITES APPART HOTEL Pau.   

Group bookings (meaning bookings of 10 or more rooms with or without the rental of a meeting room, dining services, etc., made by a single entity for a professional seminar or stay) require the payment of a 30% deposit at the time of confirmation on the date specified by the residence. The balance must be paid at least 1 month before the arrival date.  The partial cancellation without fees of no more than 10% of the rooms is possible up to 3 days before the arrival date. Stricter terms may be applied during high periods (summer, conferences, events etc.)

Article 5 - MANAGEMENT OF PERSONAL DATA

5-1. In accordance with Law no. 78-17 (amended) on information technology, files and liberties of 6 January 1978, and Law no. 2004-575 of 21 June 2004 for confidence in the digital economy, personal information on clients may be exclusively automatically processed by the KARIBA Marketing Service on behalf of GESTPARKWAY.

The data collected and processed by this company is voluntarily submitted by the client during his booking, either by phone or via the registration form on the website. The only data collected automatically by the website is the IP address.

The client is informed that the website may use an automatic tracking process (cookies).

In no event will client information be shared with third parties, unless the former expressly consents thereto during registration. The client is nevertheless informed that his data could be revealed pursuant to a law, a regulation or a decision by a competent regulatory or judiciary body or, if necessary, to enable GESTPARKWAY to preserve its rights and interests or those of ALL SUITES APPART HOTEL.

On the basis of the right to access, correct or delete his personal information, the client may contact the site manager by letter, telephone/fax or email, via the following address or links:

Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel.: 05.56.47.07.00 / Fax: 05.56.47.77.25

In the event of a correction, the client will be sent a copy of the corrected information upon request. The client's data will be kept only for the time strictly required to complete the purposes discussed herein.

5-2. The automatic processing of personal data, including the management of site users' email addresses, has undergone a prior declaration to the National Commission for Data Protection (CNIL), which issued a receipt under number 1507776 on 18/05/2011.

Article 6 - PRICES

Prices are given in euros, inclusive of taxes, at the legal rate in force on the date the rental request is placed; subject to the application of exchange fees for bookings made from countries outside the euro zone.

These prices include only the provision of a furnished apartment with water and electricity. They do not include the tourist tax or optional services.

The rates for the apartments and other services are reviewed and become applicable on January 1st of each year.

They can be consulted by clients at any time and are displayed in the residence and on the website "allsuites-apparthotel.com".

The price list applicable to the current year is included as an annex to these General Terms of Sale.

This price list may be revised during the year (without prior notice, at GESTPARKWAY's sole initiative).

The contractual price is that in force on the date of the booking request.

Article 7 - PAYMENT TERMS

In order to be accepted, the booking must be guaranteed by a credit card issued by a reputed institution* and be currently valid, and/or have been the subject of a prior credit agreement with ALL SUITES APPART HOTEL (with the agreement of the banking institutions concerned) and be preceded, if applicable, by the payment of a deposit or the full prepayment of the booking.

Payments made directly to Pau's reception may be made in cash (excluding foreign currencies), official holiday cheques, or credit card. Remote payments (by phone or internet) may only be made by credit card.

For remote bookings, payments are made through the Paybox secure system (multi-bank module), which uses the SSL (Secure Socket Layer) protocol, meaning that the banking information submitted is encrypted by a program and third parties cannot access them while they are being sent through the network. With this system, the client's account is automatically debited once authorized by the bank, which determines whether there are sufficient funds in the account from which the withdrawal is to be made.

Although the stay is billed once the client arrives, prepayment may be required upon booking depending on the intended duration and pricing type:

For all stays between 1 and 89 nights at the standard rate: bookings are subject to the client's submission of his credit card number, with merely a card imprint being taken and no automatic withdrawal at this point; for in-person bookings with the residence's reception, bookings can be guaranteed by any other accepted mode of payment.
For stays booked at a promotional rate: refer to the specific terms of sale (deposit, full prepayment, etc.) indicated on our website allsuites-apparthotel.com/. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 7 - 29 nights at the special rate: a deposit of 30% of the total rental price will be required. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 30 - 89 nights at the special rate: a deposit of 20% of the rental price for the 1st month will be required. It can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings.
For all stays of 90 nights or more: no deposit will be requested during pre-booking, as booking is guaranteed by the client's provision of certain official documents (the documents specified in Article 4 supra). A joint surety may be required as a financial guarantee.

If these requirements are not met, ALL SUITES APPART HOTEL Pau reserves the right to ask the client to pay for the (first) 3 months of the rental in advance.

Whether the booking is made in person or remotely (by phone or internet), the client must provide his bank card number so an imprint can be taken.

In all cases, the total (remaining) price of the stay will be billed by Pau's reception upon the client's arrival; this will take into account the amount of any deposit already paid, which will be reflected in the total invoice amount to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of booking

For the special 7 - 29 night rate, the deposit amount, which will correspond to 30% of the total price of the stay or 20% of the 1st month of the rental for the special 30 - 89 night rate, is payable on the date the booking is made.

Certain promotional rates may be subject to a partial or full prepayment for the booking.

The deposit or full prepayment amount will be automatically charged once the client provides the credit card number for the bank account to be charged. Except in the event of a technical error or an inability to complete the transaction due to a lack of funds in the bank account concerned, the booking request will be approved immediately upstream of the Paybox system described above.

If the required deposit cannot be collected, the booking cannot be completed.

For remote bookings by phone or via the website "allsuites-apparthotel.com": following receipt of the bank authorization to collect the deposit owed, the client will receive, within 24 hours, an email (or, exceptionally, a letter or fax for bookings by phone) confirming that the booking request has been accepted.

For deposits, the amount charged will be deducted from the total amount of the bill the client will be required to pay at the residence's reception when he checks in.

In the event of a booking cancellation (see Article 9 infra):

made by the client, the deposit paid may or may not be refunded depending on when he informs the residence of the cancellation and the terms of sale applicable to the booking rate;
made by the residence, due to the unavailability of the lodging type requested for the period specified by the client, a different lodging solution will be proposed or the deposit will be refunded in full to the client within a maximum of 30 days after the cancellation has been announced (whichever the client prefers).

7-2. Payment of the rental balance. Security deposit.

For all stays at ALL SUITES APPART HOTEL Pau at the standard rate, the price for the stay will be billed in full by reception upon the client's arrival. 

For all stays at the special 7 - 29-night rate, the client will be required to pay the corresponding bill upon arrival, less the deposit amount paid at the time of booking.

For all stays at the special 30 - 89-night rate, the residence's reception will issue monthly bills to the client which are payable between the 1st and 5th working day from the start of each rental month, less, for the first month, the deposit amount paid at the time of booking.

For all stays of 90 nights or more, the stay will be billed on a monthly basis. The client will be required to pay the bill to the residence's reception between the first and fifth working day from the start of each rental period. Exception: in the event that the client did not meet the conditions for the approval of his file but was nevertheless accepted by the residence, the reception will require advance payment for the (first) 3 months of the rental upon check-in.

If it has been agreed that payment for a client's stay will be made by a company with which a commercial agreement exists with ALL SUITES APPART HOTEL or GESTSPARKWAY, the client shall be held personally liable for payment in the event of default by the company.

In order to ensure the proper execution of the contract, the resident must provide a security deposit for all stays of 30 nights or more (500 euros or 800 euros depending on the apartment type). At the end of the contract, this deposit will be returned within 2 months following departure, following an inventory and inspection, less any repair costs for damages, losses and/or cleaning.

For stays between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (cash or bank card imprint) to cover any repair costs for damages, losses and/or cleaning.

Concerning optional services (such as breakfast), they are payable to reception at the end of the stay, or at the end of each month for mid- and long-term stays (30+ nights). The maximum credit that will be granted by the ALL SUITES APPART HOTEL Pau residence for this purpose is 50 euros. A credit card number or cash deposit may be required upon arrival to guarantee the payment of any additional expenses incurred during the stay.

In the event that the client fails to pay for all or part of the services he enjoyed during his stay at ALL SUITES APPART HOTEL Pau, GESTPARKWAY reserves the right to hold the client liable by initiating the legal proceedings necessary to recover the debt, and, if necessary, to require the apartment to be vacated immediately without notice.

Article 8 - CHANGES MADE TO BOOKINGS - EARLY CHECK-OUT

The terms of each booking accepted by ALL SUITES APPART HOTEL Pau will be retained until the end of the rental period.

To make changes to his booking, the client must contact the residence's reception directly, either in person or by phone (see the contact information in Article 3-1) within the following time limits: before 6pm the day before check-in for stays of between 1 and 89 nights booked at the standard rate, at least 48 hours in advance for bookings at the special 7 - 29-night and 30-89-night rates and at least 15 days in advance for stays of 90 nights or more. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed.

Subject to availability and at the residence's discretion, the length of the stay may be reduced or extended with a corresponding modification in price. It is specified that if the change is requested by the client during the stay, the residence is not obligated to ensure that he remains in the same apartment.

In the event that the client checks out before the date specified during booking, the occupant must inform the reception in advance and inform himself of any changes to the price of his rental within the aforementioned time limits. Early check-out must be notified and completed before noon, failing which an additional night will be charged. Certain special rates and periods are subject to special terms of sale and do not permit early departure without fees.

The client's bill will be adjusted to reflect this, and the applicable price will be that applicable to the adjusted length of stay.

Bookings cannot be exchanged or resold to third parties for any reason.

Article 9 - RETRACTION - BOOKING CANCELLATION - NO-SHOWS

Pursuant to Article L121-21-8 of the Consumer Code, bookings of stays in tourist residences such as ALL SUITES APPART HOTEL Pau are not subject to the 14-day legal retraction period, as apartments can be booked for the same day.

A maximum cancellation period is nevertheless provided as a convention: the client must inform the residence before 6pm the day before arrival for stays between 1 and 89 nights booked at the standard rate, and at least 48 hours in advance for bookings at the special 7 - 29-night and 30 - 89-night rates. For stays of 90 days or more, the notice period is 15 days. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed once the booking is made.

As long as these time limits and the terms of sale specific to the booking rate are respected, the client will not be subjected to any penalties by ALL SUITES APPART HOTEL Pau. For bookings accompanied by the payment of a deposit, this deposit will be returned in full to the client (by card chargeback or bank transfer) within 30 working days following the date on which the residence takes note of the cancellation.

Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed except in cases of force majeure and with provision of supporting documentation (serious illness, death, natural disaster). For other cases, to be assessed by the establishment's management, only the modification of the dates of the stay may be modified (subject to availability at the same rate for the period requested).

However, for all booking cancellations made with less notice, the residence, as a penalty, will:

keep the deposit or full prepayment, as applicable, without the possibility of reimbursement.
keep the equivalent of the first night's cost for bookings of 1-89 nights at the standard rate.

It follows therefrom that bills paid in person at the residence's reception will not be reimbursed, and that for bookings made remotely, for which a credit card imprint was taken, this amount will be automatically charged to the bank account provided for this purpose.

- keep the equivalent of the cost for the first month of rental for bookings of 90 nights or more, according to the criteria defined at the start.

It follows therefrom that the credit card number given in person or remotely for imprinting will be used to automatically charge this amount from the bank account provided for this purpose.

Failure to arrive on the agreed-upon date will, in the absence of a cancellation, be considered a "no-show", which will also result in the residence keeping the deposit paid at the time of booking by the client, or the charging of a penalty, as defined above.

The effective date of cancellation shall be the date on which this notice is received by the residence's reception, whether in person or by phone: see contact information in Article 3-1.

Article 10 - THE CLIENT'S OBLIGATIONS DURING THE RENTAL PERIOD.  

As the furnished apartment is provided to the client in a good state of repair, the client agrees in return to practice due care and attention in using the rented premises and their furnishings. He must return the apartment in the same condition as when he began occupation.

An inventory is presented upon arrival. The resident must verify its accuracy and quality upon arrival and inform the reception of any errors or missing or damaged objects, the day after his arrival if applicable.

The internal regulations of ALL SUITES APPART HOTEL Pau, displayed on-site upon arrival and viewable at any time throughout the stay, applies to all clients and must be diligently complied with. Non-compliance with the regulations constitutes grounds for the early termination of the rental contract; the residence reserves the right to have the apartment vacated in the event of a serious violation of any of its terms. 

During the rental, the client is informed that the residence's staff is permitted, if necessary, to enter the apartment at any time to perform maintenance, or more generally for serious safety reasons.

In no event may or should the client change the means of accessing the apartment.

When the resident checks out, the apartment's inventory and state of cleanliness will be inspected by the residence's staff. Any items missing from the inventory or any damage caused to the apartment by the client will be charged to him.

Article 11 - TERMINATION & DISCIPLINARY MEASURES - NON-RENEWAL BY THE CLIENT

The rental contract shall be automatically terminated without prior notice in the event that the client fails to fulfil any of his obligations, or in the event of abnormal or inappropriate behaviour which disturbs other occupants' stays.

The client must then immediately leave the premises and may be evicted, with the police's assistance if necessary.

Article 12 - THE RESIDENCE'S RESPONSIBILITIES

ALL SUITES APPART HOTEL Pau, meeting the requirements of Articles L321-1 et seq. of the Tourist Code, is required to guarantee the compliance of the services offered, pursuant to Articles L212-1 et seq. of the consumer code (with the exception of the photos and other graphical representations presented on the website (allsuites-apparthotel.com" which have no contractual value).

The provisions of Articles 1952 et seq. of the Civil Code, namely those concerning indirect damages, nevertheless do not apply to the residence, as it is a tourist residence rather than a hotel.

It cannot, however, be held liable in the event of the non-fulfilment or improper fulfilment of the booking or rental conditions related to a force majeure event or caused by a third party or the client himself.

In the event of a complaint, the client may contact the residence's reception either in person or by phone, or in writing via email or fax: see the contact information in Article 3-1.

ARTICLE 13 - DISPUTE RESOLUTION

Generally speaking, in the event of a disagreement between the parties, following the failure of all prior attempts at amicable resolution, the disagreement may be settled by a court, as these General Terms of Sale are governed by French law, taking into consideration the applicable regulations.

In the event of non-compliance or a clear violation of the provisions stated above by the client, the latter is subject to civil and/or criminal penalties, for which the Company operating the residence (GESTPARKWAY) reserves the right, for any purpose, to bring the case before the competent court, which will be, on principle, that of the establishment's place of domicile (except when otherwise permitted), notwithstanding a plurality of defendants, recourse in warranty or interim proceedings.

If one of these provisions should be deemed illegal or unenforceable by a court decision, the other provisions shall continue to be binding.

Article 14 - 2015 STANDARD RATES

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ALL SUITES APPART HÔTEL DUNKERQUE

General Terms of Sale: 

We wish to inform you that, in accordance with Article L113-3 of the Consumer Code, we will no longer accept payment by cheque as of January 1st, 2016.

Article 1 - LEGAL NOTICES

- THE "ALL SUITES APPART HOTEL" BRAND

Operated by the GESTDUNKERQUE Company, "All Suites Apart Hotel" is a trade name used under the ALL SUITES APPART HOTEL brand, registered by SAS FONCIERE PICHET on September 20, 2011.

It is protected under the applicable French and international law concerning intellectual property rights and trademarks.

- THE COMPANY

GESTDUNKERQUE, fully owned by SAS ALL SUITES APPART HOTEL, itself fully owned by SA FINANCIERE PICHET, is a company specializing in the rental of furnished hotel- and leisure-type accommodation.
A limited liability company (SARL) with capital of 2,500.00 EUROS (NAF code: 6820A), registered with the Bordeaux Trade and Companies Register under number 523 049 997, GESTDUNKERQUE is headquartered at 20-24 Avenue de Canteranne 33608 PESSAC Cedex (Tel.: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE WEBSITE
The "allsuites-apparthotel.com" website is the property of the PROMOTION PICHET company (formerly GROUPE PATRICE PICHET), which operates it as well as the other companies that use the brand, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTORLY, GESTPESSAC and GESTLEROI, and reserves the right to enjoy all associated rights.

WEBSITE HOST
 B 433 507 78725
Boulevard de Strasbourg
75010 PARIS

PUBLISHING DIRECTOR
Mr. Yann GOENVEC - Marketing & Communication Director

COPYWRITERS/WEBMASTERS
Mr. Maxime MARIO, Webmarketing Project Manager

Article 2 - HOSTING SERVICE AND REGULATIONS

2-1. The ALL SUITES APPART HOTEL Dunkerque residence is a three-star tourist residence offering furnished rental apartments for longer-term stays for business or leisure purposes.

The ALL SUITES APPART HOTEL Dunkerque residence offers apartments ranging from studios to business suites equipped with the necessary fixtures for temporary habitation; additional optional personal and collective services are also available clients.

2-2. All clients of ALL SUITES APPART HOTEL Dunkerque are considered to have been informed of these General Terms of Sale during the furnished apartment rental process, and to unconditionally accept them.

For this purpose, clients are considered to have all guarantees related to the legal capacity to enter into contracts.

The reserving party is solely responsible for choosing the terms of his rental, whether the booking is made on his own behalf or on behalf of a third party; as such, the former expressly certifies, by accepting these General Terms of Sale, that he is not acting for fraudulent purposes.

All booking contracts covering the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Dunkerque residence are subject to the regulations concerning Tourist Residences (cf. Article 12 infra).

The resident shall not be entitled to claim the legal rights applicable to residential leases, including those concerning occupancy rights; election of domicile in the residence, whether for private or professional purposes, is strictly prohibited.

Article 3 - RESIDENCE CONTACT INFORMATION AND OPENING HOURS

3-1. Location - Contact

Address: quai Freycinet, 1 av de l’université in Dunkerque (59140)

Contact information: Tel.: 03 28 69 70 40 / Email: dunkerque@allsuites-appart.com

3-2. Opening hours

The opening hours of ALL SUITES APPART HOTEL Dunkerque are as follows:

-        Reception open 24/7

To complete the required formalities upon arrival on the premises, clients must arrive:

-           After 2 p.m.

Checkout must take place before noon.

Article 4 - BOOKING POLICY

Furnished apartments in the ALL SUITES APPART HOTEL Dunkerque residence may be booked directly through reception, either in person or by phone, or online via the website "allsuites-apparthotel.com" by filling out the form provided for this purpose.

Clients' bookings are only valid once they have received written confirmation from the residence, which is based on two criteria: first, the available accommodation that suits the apartment type and period required by the client, and the correct completion of the (pre-)payment process for the stay (deposit or full payment at the time of booking - see article 7 infra).

Booking is completed as follows:

In-person booking: the residence's reception will fill out a booking slip with the client, to which the property's internal regulations are attached, with the client's personal information, the desired lodging type and the requested length of stay; this document will be signed by the person making the booking, and will therefore be enforceable against him as it is, along with the appendices. The client is asked for a bank card number (imprint or debit depending on the rate type) or other means of payment accepted by the residence to guarantee the booking.

If the client is booking for the same day, key handover and access to the apartment will then take place once the client has paid for the stay in full.

Remote booking by phone: 

The reception of ALL SUITES APPART HOTEL Dunkerque can be reached at the following number:

03 28 69 70 40 . (no premium for local calls depending on your provider's pricing terms), or from a general call centre at: 0 800 33 9000.

The receptionist or agent takes down the client's personal information (full name, address, phone number, email address, etc.), the desired apartment type and dates, and any additional optional services such as breakfast. 
The client is asked for a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email (or a letter or fax, where applicable) specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

Remote bookings via the website "allsuites-apparthotel.com":

A specific online form must be filled out by the client, containing his full name, address, phone number, email, the desired apartment type and dates, and any additional optional services such as breakfast. 
The client must enter a bank card number to guarantee the booking (imprint or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

If the guarantee is provided using a credit card, the booking will be valid once the card has been verified (an imprint taken) without automatic withdrawal.

Bookings accepted by All Suites Apart Hotel Dunkerque without a credit card number as a guarantee, the payment of a deposit or a prepayment will remain valid until the option date indicated at the time of the initial booking. Otherwise, the booking will be automatically cancelled.

For bookings made remotely, the client will receive a new email (or exceptionally, if this is not an option, by letter or fax for bookings by phone) within 72 hours following his booking request, indicating whether ALL SUITES APPART HOTEL Dunkerque is able to accommodate it with regard to the lodging type and dates requested. If the residence has no vacancies, the rental request cannot be accepted.

Special case of rental requests for more than 90 nights: these long stays may be eligible for preferential "3-month" or "6-month" rates. Once the rental request has been made, the client must put together a file and provide a certain number of documents demonstrating his personal and professional situation, as a financial guarantee for rentals longer than 3 months. Although a deposit is not required in this case during pre-booking, the client will be informed that his rental request will only be confirmed once his file has been approved by ALL SUITES APPART HOTEL Dunkerque.   

Group bookings (meaning bookings of 10 or more rooms with or without the rental of a meeting room, dining services, etc., made by a single entity for a professional seminar or stay) require the payment of a 30% deposit at the time of confirmation on the date specified by the residence. The balance must be paid at least 1 month before the arrival date.  The partial cancellation without fees of no more than 10% of the rooms is possible up to 3 days before the arrival date. Stricter terms may be applied during high periods (summer, conferences, events etc.)

Article 5 - MANAGEMENT OF PERSONAL DATA

5-1. In accordance with Law no. 78-17 (amended) on information technology, files and liberties of 6 January 1978, and Law no. 2004-575 of 21 June 2004 for confidence in the digital economy, personal information on clients may be exclusively automatically processed by the KARIBA Marketing Service on behalf of GESTDUNKERQUE.

The data collected and processed by this company is voluntarily submitted by the client during his booking, either by phone or via the registration form on the website. The only data collected automatically by the website is the IP address.

The client is informed that the website may use an automatic tracking process (cookies).

In no event will client information be shared with third parties, unless the former expressly consents thereto during registration. The client is nevertheless informed that his data could be revealed pursuant to a law, a regulation or a decision by a competent regulatory or judiciary body or, if necessary, to enable GESTDUNKERQUE to preserve its rights and interests or those of ALL SUITES APPART HOTEL.

On the basis of the right to access, correct or delete his personal information, the client may contact the site manager by letter, telephone/fax or email, via the following address or links:
Service Marketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel.: 05.56.47.07.00  / Fax: 05.56.47.77.25.

For corrections, a copy of the corrected information will be sent to the client upon request.

The client's data will be retained for the time strictly necessary to complete the purposes covered herein.

5-2. The automatic processing of personal data, including the management of site users' email addresses, has undergone a prior declaration to the National Commission for Data Protection (CNIL), which issued a receipt under number 1507776 on 18/05/2011.

Article 6 - PRICES

Prices are given in euros, inclusive of taxes, at the legal rate in force on the date the rental request is placed; subject to the application of exchange fees for bookings made from countries outside the euro zone.

These prices include only the provision of a furnished apartment with water and electricity. They do not include the tourist tax or optional services.

The rates for the apartments and other services are reviewed and become applicable on January 1st of each year.

They can be consulted by clients at any time and are displayed in the residence and on the website "allsuites-apparthotel.com".

The price list applicable to the current year is included as an annex to these General Terms of Sale.

This price list may be revised during the year (without prior notice, at GESTDUNKERQUE's sole initiative).

The contractual price is that in force on the date of the booking request.

Article 7 - PAYMENT TERMS

In order to be accepted, the booking must be guaranteed by a credit card issued by a reputed institution* and be currently valid, and/or have been the subject of a prior credit agreement with ALL SUITES APPART HOTEL (with the agreement of the banking institutions concerned) and be preceded, if applicable, by the payment of a deposit or the full prepayment of the booking.

Payments made directly to Dunkerque's reception may be made in cash (excluding foreign currencies), official holiday cheques, or credit card. Remote payments (by phone or internet) may only be made by credit card.

For remote bookings, payments are made through the Paybox secure system (multi-bank module), which uses the SSL (Secure Socket Layer) protocol, meaning that the banking information submitted is encrypted by a program and third parties cannot access them while they are being sent through the network. With this system, the client's account is automatically debited once authorized by the bank, which determines whether there are sufficient funds in the account from which the withdrawal is to be made.

Although the stay is billed once the client arrives, prepayment may be required upon booking depending on the intended duration and pricing type:

For all stays between 1 and 89 nights at the standard rate: bookings are subject to the client's submission of his credit card number, with merely a card imprint being taken and no automatic withdrawal at this point; for in-person bookings with the residence's reception, bookings can be guaranteed by any other accepted mode of payment.
For stays booked at a promotional rate: refer to the specific terms of sale (deposit, full prepayment, etc.) indicated on our website allsuites-apparthotel.com/. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 7 - 29 nights at the special rate: a deposit of 30% of the total rental price will be required. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 30 - 89 nights at the special rate: a deposit of 20% of the rental price for the 1st month will be required. It can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings.
For all stays of 90 nights or more: no deposit will be requested during pre-booking, as booking is guaranteed by the client's provision of certain official documents (the documents specified in Article 4 supra). A joint surety may be required as a financial guarantee.

If these requirements are not met, ALL SUITES APPART HOTEL Dunkerque reserves the right to ask the client to pay for the (first) 3 months of the rental in advance.

Whether the booking is made in person or remotely (by phone or internet), the client must provide his bank card number so an imprint can be taken.

In all cases, the total (remaining) price of the stay will be billed by Dunkerque's reception upon the client's arrival; this will take into account the amount of any deposit already paid, which will be reflected in the total invoice amount to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of booking

For the special 7 - 29 night rate, the deposit amount, which will correspond to 30% of the total price of the stay or 20% of the 1st month of the rental for the special 30 - 89 night rate, is payable on the date the booking is made.

Certain promotional rates may be subject to a partial or full prepayment for the booking.

The deposit or full prepayment amount will be automatically charged once the client provides the credit card number for the bank account to be charged. Except in the event of a technical error or an inability to complete the transaction due to a lack of funds in the bank account concerned, the booking request will be approved immediately upstream of the Paybox system described above.

If the required deposit cannot be collected, the booking cannot be completed.

For remote bookings by phone or via the website "allsuites-apparthotel.com": following receipt of the bank authorization to collect the deposit owed, the client will receive, within 24 hours, an email (or, exceptionally, a letter or fax for bookings by phone) confirming that the booking request has been accepted.

For deposits, the amount charged will be deducted from the total amount of the bill the client will be required to pay at the residence's reception when he checks in.

In the event of a booking cancellation (see Article 9 infra):

made by the client, the deposit paid may or may not be refunded depending on when he informs the residence of the cancellation and the terms of sale applicable to the booking rate;
made by the residence, due to the unavailability of the lodging type requested for the period specified by the client, a different lodging solution will be proposed or the deposit will be refunded in full to the client within a maximum of 30 days after the cancellation has been announced (whichever the client prefers).

7-2. Payment of the rental balance. Security deposit.

For all stays at ALL SUITES APPART HOTEL Dunkerque at the standard rate, the price for the stay will be billed in full by reception upon the client's arrival. 

For all stays at the special 7 - 29-night rate, the client will be required to pay the corresponding bill upon arrival, less the deposit amount paid at the time of booking.

For all stays at the special 30 - 89-night rate, the residence's reception will issue monthly bills to the client which are payable between the 1st and 5th working day from the start of each rental month, less, for the first month, the deposit amount paid at the time of booking.

For all stays of 90 nights or more, the stay will be billed on a monthly basis. The client will be required to pay the bill to the residence's reception between the first and fifth working day from the start of each rental period. Exception: in the event that the client did not meet the conditions for the approval of his file but was nevertheless accepted by the residence, the reception will require advance payment for the (first) 3 months of the rental upon check-in.

If it has been agreed that payment for a client's stay will be made by a company with which a commercial agreement exists with ALL SUITES APPART HOTEL or GESTDUNKERQUE, the client shall be held personally liable for payment in the event of default by the company.

In order to ensure the proper execution of the contract, the resident must provide a security deposit for all stays of 30 nights or more (500 euros or 800 euros depending on the apartment type). At the end of the contract, this deposit will be returned within 2 months following departure, following an inventory and inspection, less any repair costs for damages, losses and/or cleaning.

For stays between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (cash or bank card imprint) to cover any repair costs for damages, losses and/or cleaning.

Concerning optional services (such as breakfast), they are payable to reception at the end of the stay, or at the end of each month for mid- and long-term stays (30+ nights). The maximum credit that will be granted by the ALL SUITES APPART HOTEL Dunkerque residence for this purpose is 50 euros. A credit card number or cash deposit may be required upon arrival to guarantee the payment of any additional expenses incurred during the stay.

In the event that the client fails to pay for all or part of the services he enjoyed during his stay at ALL SUITES APPART HOTEL Dunkerque, GESTDUNKERQUE reserves the right to hold the client liable by initiating the legal proceedings necessary to recover the debt, and, if necessary, to require the apartment to be vacated immediately without notice.

Article 8 - CHANGES MADE TO BOOKINGS - EARLY CHECK-OUT

The terms of each booking accepted by ALL SUITES APPART HOTEL Dunkerque will be retained until the end of the rental period.

To make changes to his booking, the client must contact the residence's reception directly, either in person or by phone (see the contact information in Article 3-1) within the following time limits: before 6pm the day before check-in for stays of between 1 and 89 nights booked at the standard rate, at least 48 hours in advance for bookings at the special 7 - 29-night and 30-89-night rates and at least 15 days in advance for stays of 90 nights or more. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed.

Subject to availability and at the residence's discretion, the length of the stay may be reduced or extended with a corresponding modification in price. It is specified that if the change is requested by the client during the stay, the residence is not obligated to ensure that he remains in the same apartment.

In the event that the client checks out before the date specified during booking, the occupant must inform the reception in advance and inform himself of any changes to the price of his rental within the aforementioned time limits. Early check-out must be notified and completed before noon, failing which an additional night will be charged. Certain special rates and periods are subject to special terms of sale and do not permit early departure without fees.

The client's bill will be adjusted to reflect this, and the applicable price will be that applicable to the adjusted length of stay.

Bookings cannot be exchanged or resold to third parties for any reason.

Article 9 - RETRACTION - BOOKING CANCELLATION - NO-SHOWS

Pursuant to Article L121-21-8 of the Consumer Code, bookings of stays in tourist residences such as ALL SUITES APPART HOTEL Dunkerque are not subject to the 14-day legal retraction period, as apartments can be booked for the same day.

A maximum cancellation period is nevertheless provided as a convention: the client must inform the residence before 6pm the day before arrival for stays between 1 and 89 nights booked at the standard rate, and at least 48 hours in advance for bookings at the special 7 - 29-night and 30 - 89-night rates. For stays of 90 days or more, the notice period is 15 days. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed once the booking is made.

As long as these time limits and the terms of sale specific to the booking rate are respected, the client will not be subjected to any penalties by ALL SUITES APPART HOTEL Dunkerque. For bookings accompanied by the payment of a deposit, this deposit will be returned in full to the client (by card chargeback or bank transfer) within 30 working days following the date on which the residence takes note of the cancellation.

Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed except in cases of force majeure and with provision of supporting documentation (serious illness, death, natural disaster). For other cases, to be assessed by the establishment's management, only the modification of the dates of the stay may be modified (subject to availability at the same rate for the period requested).

However, for all booking cancellations made with less notice, the residence, as a penalty, will:

keep the deposit or full prepayment, as applicable, without the possibility of reimbursement.
keep the equivalent of the first night's cost for bookings of 1-89 nights at the standard rate.

It follows therefrom that bills paid in person at the residence's reception will not be reimbursed, and that for bookings made remotely, for which a credit card imprint was taken, this amount will be automatically charged to the bank account provided for this purpose.

- keep the equivalent of the cost for the first month of rental for bookings of 90 nights or more, according to the criteria defined at the start.

It follows therefrom that the credit card number given in person or remotely for imprinting will be used to automatically charge this amount from the bank account provided for this purpose.

Failure to arrive on the agreed-upon date will, in the absence of a cancellation, be considered a "no-show", which will also result in the residence keeping the deposit paid at the time of booking by the client, or the charging of a penalty, as defined above.

The effective date of cancellation shall be the date on which this notice is received by the residence's reception, whether in person or by phone: see contact information in Article 3-1.

Article 10 - THE CLIENT'S OBLIGATIONS DURING THE RENTAL PERIOD.  

As the furnished apartment is provided to the client in a good state of repair, the client agrees in return to practice due care and attention in using the rented premises and their furnishings. He must return the apartment in the same condition as when he began occupation.

An inventory is presented upon arrival. The resident must verify its accuracy and quality upon arrival and inform the reception of any errors or missing or damaged objects, the day after his arrival if applicable.

The internal regulations of ALL SUITES APPART HOTEL Dunkerque, displayed on-site upon arrival and viewable at any time throughout the stay, applies to all clients and must be diligently complied with. Non-compliance with the regulations constitutes grounds for the early termination of the rental contract; the residence reserves the right to have the apartment vacated in the event of a serious violation of any of its terms. 

During the rental, the client is informed that the residence's staff is permitted, if necessary, to enter the apartment at any time to perform maintenance, or more generally for serious safety reasons.

In no event may or should the client change the means of accessing the apartment.

When the resident checks out, the apartment's inventory and state of cleanliness will be inspected by the residence's staff. Any items missing from the inventory or any damage caused to the apartment by the client will be charged to him.

Article 11 - TERMINATION & DISCIPLINARY MEASURES - NON-RENEWAL BY THE CLIENT

The rental contract shall be automatically terminated without prior notice in the event that the client fails to fulfil any of his obligations, or in the event of abnormal or inappropriate behaviour which disturbs other occupants' stays.

The client must then immediately leave the premises and may be evicted, with the police's assistance if necessary.

Article 12 - THE RESIDENCE'S RESPONSIBILITIES

ALL SUITES APPART HOTEL Dunkerque, meeting the requirements of Articles L321-1 et seq. of the Tourist Code, is required to guarantee the compliance of the services offered, pursuant to Articles L212-1 et seq. of the consumer code (with the exception of the photos and other graphical representations presented on the website (allsuites-apparthotel.com" which have no contractual value).

The provisions of Articles 1952 et seq. of the Civil Code, namely those concerning indirect damages, nevertheless do not apply to the residence, as it is a tourist residence rather than a hotel.

It cannot, however, be held liable in the event of the non-fulfilment or improper fulfilment of the booking or rental conditions related to a force majeure event or caused by a third party or the client himself.

In the event of a complaint, the client may contact the residence's reception either in person or by phone, or in writing via email or fax: see the contact information in Article 3-1.

ARTICLE 13 - DISPUTE RESOLUTION

Generally speaking, in the event of a disagreement between the parties, following the failure of all prior attempts at amicable resolution, the disagreement may be settled by a court, as these General Terms of Sale are governed by French law, taking into consideration the applicable regulations.

In the event of non-compliance or a clear violation of the provisions stated above by the client, the latter is subject to civil and/or criminal penalties, for which the Company operating the residence (GESTDUNKERQUE) reserves the right, for any purpose, to bring the case before the competent court, which will be, on principle, that of the establishment's place of domicile (except when otherwise permitted), notwithstanding a plurality of defendants, recourse in warranty or interim proceedings.

If one of these provisions should be deemed illegal or unenforceable by a court decision, the other provisions shall continue to be binding.

Article 14 - 2015 STANDARD RATES

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ALL SUITES APPART'HOTEL BORDEAUX-PESSAC

General Terms of Sale: 

We wish to inform you that, in accordance with Article L113-3 of the Consumer Code, we will no longer accept payment by cheque as of January 1st, 2016.

Article 1 - LEGAL NOTICES

- THE "ALL SUITES APPART HOTEL" BRAND

Operated by the GESTPESSAC Company, "All Suites Apart Hotel" is a trade name used under the ALL SUITES APPART HOTEL brand, registered by SAS FONCIERE PICHET on September 20, 2011.

It is protected under the applicable French and international law concerning intellectual property rights and trademarks.

- THE COMPANY

GESTPESSAC, fully owned by SAS ALL SUITES APPART HOTEL, itself fully owned by SA FINANCIERE PICHET, is a company specializing in the rental of furnished hotel- and leisure-type accommodation.

A limited liability company (SARL) with capital of 2,500.00 EUROS (NAF code: 5520Z), registered with the Bordeaux Trade and Companies Register under number 794 665 844, GESTPESSAC is headquartered at 20-24 Avenue de Canteranne 33608 PESSAC Cedex (Tel.: 05 56 07 47 00 - Fax: 05 56 07 77 25).

- THE WEBSITE
The "allsuites-apparthotel.com" website is the property of the PROMOTION PICHET company (formerly GROUPE PATRICE PICHET), which operates it as well as the other companies that use the brand, namely MACACHA, GESTSAINTEX, GESTLAC, GESTOCEANIDES, GESTHOTEICH, GESTPARKWAY, GESTDUNKERQUE, GESTORLY, GESTLEROI and GESTNEJAN, and reserves the right to enjoy all associated rights.

• WEBSITE PUBLISHER
Service Webmarketing KARIBA
20-24 Avenue de Canteranne
33608 PESSAC Cedex
Tel.: 05.56.47.07.00 / Fax: 05.56.47.77.25
• WEBSITE HOST
Oxalide
RCS B 433 507 787
25, boulevard de Strasbourg - 75010 PARIS

• PUBLISHING DIRECTOR
Monsieur Yann GOENVEC – Marketing & Communication Director
• EDITORS/WEBMASTERS
Monsieur Maxime MARIO, Webmarketing Project Manager

Article 2 - HOSTING SERVICE AND REGULATIONS

2-1. The ALL SUITES APPART HOTEL Bordeaux Pessac residence is a three-star tourist residence offering furnished rental apartments for longer-term stays for business or leisure purposes.

The ALL SUITES APPART HOTEL Bordeaux Pessac residence offers apartments of varying sizes ranging from comfort studios to family suites equipped with the necessary fixtures for temporary habitation; additional optional personal and collective services are also available clients.

2-2. All clients of ALL SUITES APPART HOTEL Bordeaux Pessac are considered to have been informed of these General Terms of Sale during the furnished apartment rental process, and to unconditionally accept them.

For this purpose, clients are considered to have all guarantees related to the legal capacity to enter into contracts.

The reserving party is solely responsible for choosing the terms of his rental, whether the booking is made on his own behalf or on behalf of a third party; as such, the former expressly certifies, by accepting these General Terms of Sale, that he is not acting for fraudulent purposes.

All booking contracts covering the temporary rental of a furnished apartment in the ALL SUITES APPART HOTEL Bordeaux Pessac residence are subject to the regulations concerning Tourist Residences (cf. Article 12 infra).

The resident shall not be entitled to claim the legal rights applicable to residential leases, including those concerning occupancy rights; election of domicile in the residence, whether for private or professional purposes, is strictly prohibited.

Article 3 - RESIDENCE CONTACT INFORMATION AND OPENING HOURS

3-1. Location - Contact

Address: 2 Avenue Antoine Becquerel in Pessac (33600)

Contact information: Tel.: 05 56 07 41 60 / Email: pessac@allsuites-appart.com

3-2. Opening hours

The opening hours of ALL SUITES APPART HOTEL Bordeaux Pessac are as follows:

    * Reception open 24/7

To complete the required formalities upon arrival on the premises, clients must arrive:

- after 2 p.m.

Checkout must take place before noon.

Article 4 - BOOKING POLICY

Furnished apartments in the ALL SUITES APPART HOTEL Bordeaux Pessac residence may be booked directly through reception, either in person or by phone, or online via the website "allsuites-apparthotel.com" by filling out the form provided for this purpose.

Clients' bookings are only valid once they have received written confirmation from the residence, which is based on two criteria: first, the available accommodation that suits the apartment type and period required by the client, and the correct completion of the (pre-)payment process for the stay (deposit or full payment at the time of booking - see article 7 infra).

Booking is completed as follows:

In-person booking: the residence's reception will fill out a booking slip with the client, to which the property's internal regulations are attached, with the client's personal information, the desired lodging type and the requested length of stay; this document will be signed by the person making the booking, and will therefore be enforceable against him as it is, along with the appendices. The client is asked for a bank card number (preauthorisation or debit depending on the rate type) or other means of payment accepted by the residence to guarantee the booking.

If the client is booking for the same day, key handover and access to the apartment will then take place once the client has paid for the stay in full.

Remote booking by phone: 

The reception of ALL SUITES APPART HOTEL Bordeaux Pessac can be reached at the following number:

05 56 07 41 60. (no premium for local calls depending on your provider's pricing terms), or from a general call centre at: 0 800 33 9000 (Numéro Vert, free from a landline).

The receptionist or agent takes down the client's personal information (full name, address, phone number, email address, etc.), the desired apartment type and dates, and any additional optional services such as breakfast.
The client is asked for a bank card number to guarantee the booking (preauthorisation or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email (or a letter or fax, where applicable) specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

Remote bookings via the website "allsuites-apparthotel.com":

A specific online form must be filled out by the client, containing his full name, address, phone number, email, the desired apartment type and dates, and any additional optional services such as breakfast.
The client must enter a bank card number to guarantee the booking (preauthorisation or debit depending on the rate type)
The client then receives, within 24 hours, a confirmation email specifying that the terms of his request have been correctly recorded, and that his rental request has been accepted.

If the guarantee is provided using a credit card, the booking will be valid once the card has been verified (preauthorised) without automatic withdrawal.

Bookings accepted by All Suites Apart Hotel Bordeaux Pessac without a credit card number as a guarantee, the payment of a deposit or a prepayment will remain valid until the option date indicated at the time of the initial booking. Otherwise, the booking will be automatically cancelled.

For bookings made remotely, the client will receive a new email (or exceptionally, if this is not an option, by letter or fax for bookings by phone) within 72 hours following his booking request, indicating whether ALL SUITES APPART HOTEL Bordeaux Pessac is able to accommodate it with regard to the lodging type and dates requested. If the residence has no vacancies, the rental request cannot be accepted.

Special case of rental requests for more than 90 nights: these long stays may be eligible for preferential "3-month" or "6-month" rates. Once the rental request has been made, the client must put together a file and provide a certain number of documents demonstrating his personal and professional situation, as a financial guarantee for rentals longer than 3 months. Although a deposit is not required in this case during pre-booking, the client will be informed that his rental request will only be confirmed once his file has been approved by ALL SUITES APPART HOTEL Bordeaux Pessac.   

Group bookings (meaning bookings of 10 or more rooms with or without the rental of a meeting room, dining services, etc., made by a single entity for a professional seminar or stay) require the payment of a 30% deposit at the time of confirmation on the date specified by the residence. The balance must be paid at least 1 month before the arrival date.  The partial cancellation without fees of no more than 10% of the rooms is possible up to 3 days before the arrival date. Stricter terms may be applied during high periods (summer, conferences, events etc.)

Article 5 - MANAGEMENT OF PERSONAL DATA

5-1. In accordance with Law no. 78-17 (amended) on information technology, files and liberties of 6 January 1978, and Law no. 2004-575 of 21 June 2004 for confidence in the digital economy, personal information on clients may be exclusively automatically processed by the KARIBA Marketing Service on behalf of GESTPESSAC.

The data collected and processed by this company is voluntarily submitted by the client during his booking, either by phone or via the registration form on the website. The only data collected automatically by the website is the IP address.

The client is informed that the website may use an automatic tracking process (cookies).

In no event will client information be shared with third parties, unless the former expressly consents thereto during registration. The client is nevertheless informed that his data could be revealed pursuant to a law, a regulation or a decision by a competent regulatory or judiciary body or, if necessary, to enable GESTPESSAC to preserve its rights and interests or those of ALL SUITES APPART HOTEL.

On the basis of the right to access, correct or delete his personal information, the client may contact the site manager by letter, telephone/fax or email, via the following address or links:

                Service Marketing KARIBA

                20-24 Avenue de Canteranne

                33608 PESSAC Cedex

   ► Tel.: 05.56.47.07.00  / Fax: 05.56.47.77.25.           

For corrections, a copy of the corrected information will be sent to the client upon request.

The client's data will be retained for the time strictly necessary to complete the purposes covered herein.

5-2. The automatic processing of personal data, including the management of site users' email addresses, has undergone a prior declaration to the National Commission for Data Protection (CNIL), which issued a receipt under number 1507776 on 18/05/2011.

Article 6 - PRICES

Prices are given in euros, inclusive of taxes, at the legal rate in force on the date the rental request is placed; subject to the application of exchange fees for bookings made from countries outside the euro zone.

These prices include only the provision of a furnished apartment with water and electricity. They do not include the tourist tax or optional services.

The rates for the apartments and other services are reviewed and become applicable on January 1st of each year.

They can be consulted by clients at any time and are displayed in the residence and on the website "allsuites-apparthotel.com".

The price list applicable to the current year is included as an annex to these General Terms of Sale.

This price list may be revised during the year (without prior notice, at GESTPESSAC's sole initiative).

The contractual price is that in force on the date of the booking request.

Prices are stated exclusive of the tourist tax.

Article 7 - PAYMENT TERMS

In order to be accepted, the booking must be guaranteed by a credit card issued by a reputed institution* and be currently valid, and/or have been the subject of a prior credit agreement with ALL SUITES APPART HOTEL (with the agreement of the banking institutions concerned) and be preceded, if applicable, by the payment of a deposit or the full prepayment of the booking.

Payments made directly to Bordeaux Pessac's reception may be made in cash (excluding foreign currencies), official holiday cheques, or credit card. Remote payments (by phone or internet) may only be made by credit card.

For remote bookings, payments are made through the Paybox secure system (multi-bank module), which uses the SSL (Secure Socket Layer) protocol, meaning that the banking information submitted is encrypted by a program and third parties cannot access them while they are being sent through the network. With this system, the client's account is automatically debited once authorized by the bank, which determines whether there are sufficient funds in the account from which the withdrawal is to be made.

Although the stay is billed once the client arrives, prepayment may be required upon booking depending on the intended duration and pricing type:

For all stays between 1 and 89 nights at the standard rate: bookings are subject to the client's submission of his credit card number, with merely a card imprint being taken with preauthorisation and no automatic withdrawal at this point; for in-person bookings with the residence's reception, bookings can be guaranteed by any other accepted mode of payment.
For stays booked at a promotional rate: refer to the specific terms of sale (deposit, full prepayment, etc.) indicated on our website allsuites-apparthotel.com/. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 7 - 29 nights at the special rate: a deposit of 30% of the total rental price will be required. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings;
For all bookings of 30 - 89 nights at the special rate: a deposit of 20% of the rental price for the 1st month will be required. Payment can be made at the residence's reception for bookings made in person, or charged to the bank card to be debited for remote bookings.
For all stays of 90 nights or more: no deposit will be requested during pre-booking, as it is guaranteed by the client's provision of certain official documents (see the list of required documents in Article 4 supra). A joint surety may be required as a financial guarantee.

If these requirements are not met, ALL SUITES APPART HOTEL Bordeaux Pessac reserves the right to ask the client to pay for the (first) 3 months of the rental in advance. 

Whether the booking is made in person or remotely (by phone or internet), the client must provide his bank card number so an imprint can be taken with preauthorisation.

In all cases, the total (remaining) price of the stay will be billed by Bordeaux Pessac's reception upon the client's arrival; this will take into account the amount of any deposit already paid, which will be reflected in the total invoice amount to be paid.

*The following credit cards are accepted: Carte bleue, Visa, MasterCard and American Express.

7-1. Payment of a deposit or full prepayment at the time of booking

For the special 7 - 29 night rate, the deposit amount, which will correspond to 30% of the total price of the stay or 20% of the 1st month of the rental for the special 30 - 89 night rate, is payable on the date the booking is made.

Certain promotional rates may be subject to a partial or full prepayment for the booking.

The deposit or full prepayment amount will be automatically charged once the client provides the credit card number for the bank account to be charged. Except in the event of a technical error or an inability to complete the transaction due to a lack of funds in the bank account concerned, the booking request will be approved immediately upstream of the Paybox system described above.

If the required deposit cannot be collected, the booking cannot be completed.

For remote bookings by phone or via the website "allsuites-apparthotel.com": following receipt of the bank authorization to collect the deposit owed, the client will receive, within 24 hours, an email (or, exceptionally, a letter or fax for bookings by phone) confirming that the booking request has been accepted.

For deposits, the amount charged will be deducted from the total amount of the bill the client will be required to pay at the residence's reception when he checks in.

In the event of a booking cancellation (see Article 9 infra):

made by the client, the deposit paid may or may not be refunded depending on when he informs the residence of the cancellation and the terms of sale applicable to the booking rate;
made by the residence, due to the unavailability of the lodging type requested for the period specified by the client, a different lodging solution will be proposed or the deposit will be refunded in full to the client within a maximum of 15 days after the cancellation has been announced (whichever the client prefers).

7-2. Payment of the rental balance. Security deposit.

For all stays at ALL SUITES APPART HOTEL Bordeaux Pessac at the standard rate, the price for the stay will be billed in full by reception upon the client's arrival. 

For all stays at the special 7 - 29-night rate, the client will be required to pay the corresponding bill upon arrival, less the deposit amount paid at the time of booking.

For all stays at the special 30 - 89-night rate, the residence's reception will issue monthly bills to the client which are payable between the 1st and 5th working day from the start of each rental month, less, for the first month, the deposit amount paid at the time of booking.

For all stays of 90 nights or more, the stay will be billed on a monthly basis. The client will be required to pay the bill to the residence's reception between the first and fifth working day from the start of each rental period. Exception: in the event that the client did not meet the conditions for the approval of his file but was nevertheless accepted by the residence, the reception will require advance payment for the (first) 3 months of the rental upon check-in.

If it has been agreed that payment for a client's stay will be made by a company with which a commercial agreement exists with ALL SUITES APPART HOTEL or GESTPESSAC, the client shall be held personally liable for payment in the event of default by the company.

In order to ensure the proper execution of the contract, the resident must provide a security deposit for all stays of 30 nights or more (500 euros or 800 euros depending on the apartment type). At the end of the contract, this deposit will be returned within 2 months following departure, following an inventory and inspection, less any repair costs for damages, losses and/or cleaning.

For stays between 1 and 29 nights, a security deposit of up to 200 euros may also be requested (cash or bank card imprint) to cover any repair costs for damages, losses and/or cleaning.

Concerning optional services (such as breakfast), they are payable to reception at the end of the stay, or at the end of each month for mid- and long-term stays (30+ nights). The maximum credit that will be granted by the ALL SUITES APPART HOTEL Bordeaux Pessac residence for this purpose is 50 euros. A credit card number or cash deposit may be required upon arrival to guarantee the payment of any additional expenses incurred during the stay.

In the event that the client fails to pay for all or part of the services he enjoyed during his stay at ALL SUITES APPART HOTEL Bordeaux Pessac, GEST reserves the right to hold the client liable by initiating the legal proceedings necessary to recover the debt, and, if necessary, to require the apartment to be vacated immediately without notice.

Article 8 - CHANGES MADE TO BOOKINGS - EARLY CHECK-OUT

The terms of each booking accepted by ALL SUITES APPART HOTEL Bordeaux Pessac will be retained until the end of the rental period.

To make changes to his booking, the client must contact the residence's reception directly, either in person or by phone (see the contact information in Article 3-1) within the following time limits: before 6pm the day before check-in for stays of between 1 and 89 nights booked at the standard rate, at least 48 hours in advance for bookings at the special 7 - 29-night and 30-89-night rates and at least 15 days in advance for stays of 90 nights or more. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed.

Subject to availability and at the residence's discretion, the length of the stay may be reduced or extended with a corresponding modification in price. It is specified that if the change is requested by the client during the stay, the residence is not obligated to ensure that he remains in the same apartment.

In the event that the client checks out before the date specified during booking, the occupant must inform the reception in advance and inform himself of any changes to the price of his rental within the aforementioned time limits. Early check-out must be notified and completed before noon, failing which an additional night will be charged. Certain special rates and periods are subject to special terms of sale and do not permit early departure without fees.

The client's bill will be adjusted to reflect this, and the applicable price will be that applicable to the adjusted length of stay.

Bookings cannot be exchanged or resold to third parties for any reason.

Article 9 - RETRACTION - BOOKING CANCELLATION - NO-SHOWS

Pursuant to Article L121-21-8 of the Consumer Code, bookings of stays in tourist residences such as ALL SUITES APPART HOTEL Bordeaux Pessac are not subject to the 14-day legal retraction period, as apartments can be booked for the same day.

A maximum cancellation period is nevertheless provided as a convention: the client must inform the residence before 6pm the day before arrival for stays between 1 and 89 nights booked at the standard rate, and at least 48 hours in advance for bookings at the special 7 - 29-night and 30 - 89-night rates. For stays of 90 days or more, the notice period is 15 days. Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed once the booking is made.

As long as these time limits and the terms of sale specific to the booking rate are respected, the client will not be subjected to any penalties by ALL SUITES APPART HOTEL Bordeaux Pessac. For bookings accompanied by the payment of a deposit, this deposit will be returned in full to the client (by bank transfer or credit to card) within 15 working days following the date on which the residence takes note of the cancellation.

Certain promotional rates with full prepayment cannot be cancelled, modified or reimbursed except in cases of force majeure and with provision of supporting documentation (serious illness, death, natural disaster). For other cases, to be assessed by the establishment's management, only the modification of the dates of the stay may be modified (subject to availability at the same rate for the period requested).

However, for all booking cancellations made with less notice, the residence, as a penalty, will:

keep the deposit or full prepayment, as applicable, without the possibility of reimbursement.
keep the equivalent of the first night's cost for bookings of 1-89 nights at the standard rate.

It follows therefrom that bills paid in person at the residence's reception will not be reimbursed, and that for bookings made remotely, for which a preauthorisation was made, this amount will be automatically charged to the bank account provided for this purpose.

      - keep the equivalent of the cost for the first month of rental for bookings of 90 nights or more, according to the criteria defined at the start.

It follows therefrom that the credit card number given in person or remotely for preauthorisation will be used to automatically charge this amount from the bank account provided for this purpose.

Failure to arrive on the agreed-upon date will, in the absence of a cancellation, be considered a "no-show", which will also result in the residence keeping the deposit paid at the time of booking by the client, or the charging of a penalty, as defined above.

The effective date of cancellation shall be the date on which this notice is received by the residence's reception by any written means: see contact information in Article 3-1.

Article 10 - THE CLIENT'S OBLIGATIONS DURING THE RENTAL PERIOD.  

As the furnished apartment is provided to the client in a good state of repair, the client agrees in return to practice due care and attention in using the rented premises and their furnishings. He must return the apartment in the same condition as when he began occupation.

An inventory is presented upon arrival. The resident must verify its accuracy and quality upon arrival and inform the reception of any errors or missing or damaged objects, the day after his arrival if applicable.

The internal regulations of ALL SUITES APPART HOTEL Bordeaux Pessac, displayed on-site upon arrival and viewable at any time throughout the stay, applies to all clients and must be diligently complied with. Non-compliance with the regulations constitutes grounds for the early termination of the rental contract; the residence reserves the right to have the apartment vacated in the event of a serious violation of any of its terms. 

During the rental, the client is informed that the residence's staff is permitted, if necessary, to enter the apartment at any time to perform maintenance, or more generally for serious safety reasons.

In no event may or should the client change the means of accessing the apartment.

When the resident checks out, the apartment's inventory and state of cleanliness will be inspected by the residence's staff. Any items missing from the inventory or any damage caused to the apartment by the client will be charged to him.

Article 11 - TERMINATION & DISCIPLINARY MEASURES - NON-RENEWAL BY THE CLIENT

The rental contract shall be automatically terminated without prior notice in the event that the client fails to fulfil any of his obligations, or in the event of abnormal or inappropriate behaviour which disturbs other occupants' stays.

The client must then immediately leave the premises and may be evicted, with the police's assistance if necessary.

Article 12 - THE RESIDENCE'S RESPONSIBILITIES

ALL SUITES APPART HOTEL Bordeaux Pessac, meeting the requirements of Articles L321-1 et seq. of the Tourist Code, is required to guarantee the compliance of the services offered, pursuant to Articles L212-1 et seq. of the consumer code (with the exception of the photos and other graphical representations presented on the website (allsuites-apparthotel.com" which have no contractual value).

The provisions of Articles 1952 et seq. of the Civil Code, namely those concerning indirect damages, nevertheless do not apply to the residence, as it is a tourist residence rather than a hotel.

It cannot, however, be held liable in the event of the non-fulfilment or improper fulfilment of the booking or rental conditions related to a force majeure event or caused by a third party or the client himself.

In the event of a complaint, the client may contact the residence's reception either in person or by phone, or in writing via email or fax: see the contact information in Article 3-1.

ARTICLE 13 - DISPUTE RESOLUTION

Generally speaking, in the event of a disagreement between the parties, following the failure of all prior attempts at amicable resolution, the disagreement may be settled by a court, as these General Terms of Sale are governed by French law, taking into consideration the applicable regulations.

In the event of non-compliance or a clear violation of the provisions stated above by the client, the latter is subject to civil and/or criminal penalties, for which the Company operating the residence (GESTPESSAC) reserves the right, for any purpose, to bring the case before the competent court, which will be, on principle, that of the establishment's place of domicile (except when otherwise permitted), notwithstanding a plurality of defendants, recourse in warranty or interim proceedings.

If one of these provisions should be deemed illegal or unenforceable by a court decision, the other provisions shall continue to be binding.

Article 14 - 2015 STANDARD RATES